Macquarie Adviser Services again wins both categories in ASSIRT Service Level Survey

01 September 2004

Macquarie Adviser Services has again been awarded both categories in the prestigious ASSIRT 2004 Service Level Survey - the ASSIRT Best Fund Manager and ASSIRT Best Master Trust/Wrap Provider, based on service performance.

This is the second consecutive year Macquarie Adviser Services has been recognised in both major categories of the ASSIRT awards.

The industry regards the ASSIRT awards as the ultimate recognition of service provision to advisers, because it is the advisers themselves who decide who wins these awards.

Macquarie Adviser Services Executive Director, Neil Roderick, said the Macquarie Adviser Services team was very excited to have received this vote of confidence from advisers two years running.

“We are particularly pleased to receive this endorsement from our clients because it is a strong indication that our service levels have continued to grow while Macquarie Adviser Services has been significantly growing its business,” Mr Roderick said.

During the past 12 months we have seen our personal superannuation business grow by 25 per cent, Macquarie Wrap Solutions grow by 37 per cent and our cash business grew by six per cent with the Macquarie Cash Management Trust funds under management now standing  at $9.2 billion.

Also during the past 12 months Macquarie Adviser Services’ client numbers increased by 14,500.

In the Category of ASSIRT Best Fund Manager 2004 Macquarie was especially recognised for providing the best administrative support and IT Services.

In the category of ASSIRT Best Master Trust/Wrap Provider 2004 Macquarie was recognised as the best wrap provider, the best in the ease of doing business category as well as the best provider of IT services and the Opinion of Organisation category.

“As we continue to listen to advisers and act on their views the ASSIRT awards are an important independent indicator of how we are tracking and what issues are important to advisers.”

Mr Roderick said Macquarie Adviser Services had customised its services to advisers as it had grown into a scaleable business with excellence in customer service administation and product design being a key ongoing focus.

“Macquarie Adviser Services has remained a leader in innovation and administration services, while still being a leading provider of investment products,” Mr Roderick said.

“A good example of its innovative thinking is the Term Allocated Pension which the Federal Government introduced this year following six years’ of lobbying by Macquarie Adviser Services Technical Manager, David Shirlow, in conjunction with IFSA CEO Richard Gilbert.

“Macquarie recognised the benefits that Term Allocated Pensions would provide to advisers’ retiree clients and continued to push for their introduction.

“Macquarie Adviser Services has also continued to produce innovative alternative asset products in response to advisers needs and the needs of their clients.

Mr Roderick said these awards recognised the quality of Macquarie’s staff including   its call centre, sales, technical support and IT support teams.

“All of these people come together to provide our clients with the best level of service that we can provide,” he said.

“While we regularly survey our clients to make sure we are giving them the service they expect, we also need to be constantly attuned to how we rate compared to the rest of the industry.

“The future of our business is working with advisers and helping them to grow their business so we can grow ours.”

Mr Roderick said a great deal of work and commitment from all Macquarie Adviser Services staff had gone into this achievement for the second year and this commitment had resulted in all staff being recognised for their excellent service to clients.

For further information, please contact:

Irene O'Brien
Public Relations
Macquarie Financial Services Group
Macquarie Funds Management Group
Tel: (612) 8232 3241
Mobile: (61) 417 260 309