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Macquarie Bank Limited Financial Services Guide

Macquarie Bank Ltd (ABN 46 008 583 542)
AFS Licence no: 237502
Date: 02 July 2008
Effective date: 03 July 2008
About this document

This Financial Services Guide (FSG) is an important document in which we (Macquarie Bank Limited - referred to throughout this FSG as “Macquarie Bank”, “we” or “us”) outline:

  • who we are and how we can be contacted
  • what services and types of products we are authorised to provide to you
  • how we (and any other relevant parties) are remunerated
  • details of any potential conflicts of interest
  • details of our internal and external dispute resolution procedures and how you can access them.

This FSG should assist you in deciding whether to use any of our products or services. If you choose to use any of our products and services you may also receive other documents about those products or services, which you should read carefully.

Other documents you might receive

Statement of Advice (SoA) and Statement of Additional Advice (SoAA)

If we give you advice that takes into account your circumstances and goals you should usually receive an SoA outlining:

  • the advice
  • the basis on which it is given
  • information about fees, commissions and associations,

related to the provision of the advice.

Where you receive additional advice that adds to an existing SoA, you should usually receive an SoAA.

Record of Advice (RoA)

In some cases it is not practical to provide an SoA (eg. where we give you advice about a basic deposit product). In these cases we will keep a record of the advice we have given you (a RoA), which we will keep for 7 years after we give you the advice. You can ask for a copy of a RoA at any time until we destroy it.

Product Disclosure Statement (PDS)

A PDS is a document (or group of documents) that describes a financial product. A PDS contains important information to assist you to make a decision about the product it describes. You should receive and review the PDS produced by us before you make an investment decision about our products, or a product we recommend.
About Macquarie Bank

Any financial services offered are provided by representatives of Macquarie Bank.

Macquarie Bank is part of the Macquarie group of companies and is associated with other Macquarie entities.

Macquarie Bank is a participant in the following licensed markets or clearing and settlement facilities, or markets or facilities operated by:

  • ASX Ltd
  • Sydney Futures Exchange Ltd
  • SFE Clearing Corporation Ltd
  • Australian Clearing House Pty Ltd
  • London Metal Exchange Ltd
  • Eurex Frankfurt AG
  • Yieldbroker Pty Ltd

You can contact us by:

  • speaking to your nominated representative
  • if you do not have a nominated representative, call (02) 8232 3333
  • visiting our website at www.macquarie.com.au
  • writing to us at:

PO Box 4294
SYDNEY NSW 1164
Fax: (02) 8232 3350

  • emailing us using the Contact Directory on our website at www.macquarie.com.au.
Our financial services and financial products

Macquarie Bank is authorised to offer the following financial services and financial products:

  • giving advice (both general and personal) on, and dealing in:
    • basic deposit products
    • non-basic deposit products
    • non-cash payment facilities
    • derivatives
    • foreign exchange contracts
    • general insurance products
    • government debentures, stocks or bonds
    • interests in managed investment schemes
    • interests in managed investment warrants
    • securities
    • superannuation
  • making a market in:
    • derivatives
    • foreign exchange contracts
    • bonds and debentures
    • other financial products
  • holding a financial product or interests in a financial product for you directly or indirectly.

We can also assist you in relation to products offered by other financial institutions as well as other members of the Macquarie group of companies.

Personal advice

We will only give personal advice to you if you secure the services of one of our Strategic Financial Planners. We will not give you personal advice in our regular updates or marketing material.

We will not give you personal advice when you visit our website or contact our Client Services Centre.

Before we can give you appropriate personal advice you will need to give us details of your personal objectives, current financial situation, needs and any other relevant information. You can choose not to provide us with this information, but any advice we give you will be general in nature and may not be appropriate to your objectives, financial situation and needs. You should read the warnings contained in the SoA or SoAA carefully before making any decision relating to a financial product.

If we give you personal advice we will maintain a record of your personal profile, including details of your objectives, financial situation and needs. We will also maintain records of any recommendations made to you. For information on how to access these records, please refer to the section "Personal Information" below.

How you can give us instructions

You can usually give us instructions by telephone, mail, email, fax or via our website. There may be special instruction arrangements for some products and services – details of which will be explained in the relevant PDS.

How we are paid

If you invest in a product we provide or on which we have advised you, Macquarie will receive remuneration in relation to your investment in that product, which may be based on the value of your holdings. This remuneration may include upfront fees and management fees (which includes transaction, ongoing and if applicable any borrowing costs), brokerage or advisory fees. In some situations exit fees, account fees and transaction fees may apply. The remuneration we will receive for the products we offer will be set out in the PDS for that particular product.

When we advise you about products offered by another member of the Macquarie Group and you acquire that product, then that member will receive remuneration.

The table below is a summary of the range of commissions we may receive from product issuers (including other members of the Macquarie group of companies) for referring clients who purchase their products:

Upfront Fee Up to 3% of the amount you invest
Trailing Commission Up to 0.80% of the ongoing value of your investment
How our staff are paid

Our employees and directors receive salaries, bonuses and other benefits from us, which may include commissions.

The PDS for the particular product will disclose further details of remuneration received by Macquarie Bank employees and directors or paid to financial advisers. Your adviser is also required to tell you about remuneration and commissions they receive in the SoA (or SoAA) they must give to you when providing personal advice.

How we pay people who refer business to us

If we pay a fee or commission in relation to a referral, we will make a separate disclosure to you.

How we pay people who offer our products and services

You may receive advice in relation to the products and services we offer from financial advisers who do not work for Macquarie Bank. These advisers may receive commission from us in the range of 0.25% to 0.65% based on the value of your holdings. The adviser's remuneration is included in the fees you pay when investing in our products.

Your privacy

At Macquarie Bank, the privacy of your personal information is important to us. Any personal information we collect will be handled in accordance with our Privacy Policy. Our Privacy Policy details how we comply with the requirements of the Privacy Act in the handling of your personal information. A copy of that policy can be obtained by visiting our website at www.macquarie.com.au.

Compensation Arrangements

Macquarie Bank holds a Professional Indemnity Insurance Policy, which satisfies the requirements for compensation arrangements under section 912B of the Corporations Act.

Subject to its Terms and Conditions, the Policy provides cover for civil liability resulting from third party claims concerning the professional services provided by Macquarie Bank and its employees and representatives.

This policy covers professional services provided by employees and representatives of Macquarie Bank while they are in our employ, even where that employee or representative has subsequently left our employ.

How we handle complaints

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you’re unhappy with our products or our service, we would like you to tell us about it and let us know how you think we can fix it.

If you have a complaint about the service provided to you, you should:

  • contact your nominated representative or
  • contact our Client Service Centre
  • if your complaint is not satisfactorily resolved, contact

    Risk Management Group - Compliance
    Macquarie Bank Limited
    Level 16
    1 Martin Place
    Sydney NSW 2000

    Fax: (02) 8232 4437

If you are not satisfied with our handling of your complaint you can lodge a complaint with the Financial Ombudsman Service:

Financial Ombudsman Service
GPO Box 3,
Melbourne, Victoria, 3001

Email: info@fos.org.au
Tel: 1 300 78 08 08
Fax: (03) 9613 6399
Website: www.fos.org.au
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  Important information | Privacy policy
Macquarie Group Limited
 
Where we provide any advice on this website, it has been prepared without considering your objectives, financial situation or needs. Before acting on any advice on this website, you should consider its appropriateness to your circumstances and, if a current offer document is available, read the offer document before acquiring products named on this website.

Past performance of any product described on this site is not a reliable indication of future performance.

Other than Macquarie Bank Limited ABN 46 008 583 542 (MBL), any Macquarie Group entity noted on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Commonwealth of Australia). That entity's obligations do not represent deposits or other liabilities of MBL. MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.