Macquarie
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Macquarie Office Trust

Contact us

To find out more about Macquarie Office, talk to an adviser or contact us:

Manager - Macquarie Office Management Limited
GPO Box 4294, Sydney NSW 1164
Call: 1300 365 585 (local call cost)
Fax: (02) 8232 6510
Email: reits@macquarie.com

Contact the unit registry

Contact the unit registry if you want to:

  • change your address or name
  • update your payment instructions
  • change your tax file number.

Unit registry - Link Market Services Limited
Locked Bag A14, Sydney South NSW 1235
Call: 1300 303 063 (local call cost)
Email: macquarie@linkmarketservices.com.au

Complaints

What to do if you have a complaint

Please contact us so that we can address your complaint:

Complaints Officer
Macquarie Office Management Limited
Level 15
No 1 Martin Place
Sydney NSW 2000
Email: reits@macquarie.com
Telephone: 1300 365 585 (within Australia)
Facsimilie: +61 2 8232 6510

External dispute resolution

In the event that the matter cannot be resolved within a reasonable period of time (usually 45 days) or you are not satisfied with our response, you can seek assistance from the Financial Ombudsman Service (FOS) Limited. FOS provides a free and independent dispute resolution service to our investors. FOS’s contact details are below:

Financial Ombudsman Service
GPO Box 3
Melbourne Vic 3001
Email: info@fos.org.au
Telephone: 1300 78 08 08 (within Australia)
Facsimile: +61 3 9613 6399
Website: www.fos.org.au


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Macquarie Group Limited
 
  This information has been prepared by Macquarie Office Management Limited ABN 75 006 765 206 (Manager, we, our, us), a wholly owned subsidiary of Macquarie Group Limited ABN 94 122 169 279 (Macquarie Group) and the responsible entity of Macquarie Office Trust (Macquarie Office or Trust) for general information purposes only, without taking into account any potential investors' personal objectives, financial situation or needs. Before investing, you should consider your own objectives, financial situation and needs or you should obtain financial, legal and/or taxation advice.

The Manager does not receive fees in respect of the general financial product advice it may provide, however it will receive fees for operating the Trust which, in accordance with the Trust's constitution, are calculated by reference to the value of the assets and the performance of the Trust. Entities within the Macquarie Group may also receive fees for managing the assets of, and providing resources to the Trust. For more detail on fees, see the Trust's latest annual report. To contact us, call 1300 365 585 (local call cost).

Past performance is not a reliable indicator of future performance. Due care and attention has been exercised in the preparation of any forecast information, however, forecasts, by their very nature, are subject to uncertainty and contingencies, many of which are outside the control of the Manager. Actual results may vary from any forecasts and any variation may be materially positive or negative.

Macquarie Office Management Limited (MOML) is not an authorised deposit-taking institution for the purposes of the Banking Act (Cth) 1959, and MOML's obligations do not represent deposits or other liabilities of Macquarie Bank Limited ABN 46 008 583 542 (MBL). MBL provides a limited $17.5 million guarantee to the Australian Securities and Investments Commission in respect of MOML's Corporations Act obligations as a responsible entity of managed investment schemes. Neither MBL nor any other Macquarie Group entity otherwise provides assurances in respect of the obligations of MOML.