Overview
Are you covered?
Selecting the right insurance cover is an important exercise; and a financial adviser can help you get the cover you need. Here are some of the basics:
Life insurance can provide your family with a lump sum payment to help them maintain their financial position in the event of your death.
Total and permanent disability (TPD) insurance pays you a lump sum if you suffer total and permanent disability and are unlikely to be able to work ever again. Find out more.
Trauma insurance helps reduce your financial worries by paying a cash lump sum if you develop or suffer certain conditions or events. Find out more.
Disability income insurance can give you a monthly benefit up to 75% of your income if you become disabled and unable to work.
To learn more about the benefits and importance of insurance, read our Good Policy booklet or contact your financial adviser.
Macquarie Life offers products to suit your needs
To access Macquarie Life’s innovative insurance solutions, talk to your financial adviser.
Or, you can download a copy of the product disclosure statements here:
FutureWise PDS – Life, TPD, trauma and disability income insurance.
Macquarie Life Active – a new style of insurance that allows you to get the cover you need in one convenient package. The core benefits automatically included in your Active cover are payments for death, terminal illness and health events. Read more.
Download the Macquarie Life Active policy terms.
Product update information
At Macquarie Life, we update our products regularly to ensure we continue to offer you comprehensive protection.
Any product improvements are automatically passed on to existing clients of Macquarie Life. You can access a summary of these changes below.
Summary of changes
Macquarie Superannuation - 21 May 2011
Macquarie Life Active - 21 May 2011
Claims
Making a claim
At Macquarie Life, we understand that claim time is often an emotional and challenging time for you and your family.
To simplify this process for you, below you will find the following information:
- the steps you should take to lodge your claim;
- the information we may require from you; and
- standard turnaround times for assessment of your claim and further information.
What information is required from me at claim time?
How long will it take for my claim to be processed?
How do I lodge a claim?
If you have an adviser:
- Contact your adviser as soon as possible and advise them of your intent to claim. If you are unable to contact your adviser yourself, a relative or a friend can do this on your behalf.
- Your adviser will then be in contact with our offices to notify us of your claim. At this time, appropriate claim forms, together with further information we may require from you to commence our initial assessment, will be provided to your adviser on the same day the notification is received.
If you do not have an adviser:
-
Submit your claim instantly using the online notification of claim form. Alternatively, contact our Macquarie Life claims team directly on 1800 208 130 during business hours (9.00am – 5.00pm) or via e-mail at any time to insuranceclaims@macquarie.com. If you are unable to contact us yourself, a relative or a friend can do this on your behalf.
What information is required from me at claim time?
The information required at claim time will depend on the type of claim. This information may include but is not limited to some or all of the following:
Initial requirements:
- Full completion of initial claim forms. These claim forms consist of two sections, one for you to complete and one for your treating doctor to complete. This information will verify your claimed condition.
- Relevant financial information. This refers to your Individual Tax Returns and associated Notice of Assessments and/or Business Returns (including Profit and Loss Statements and Balance Sheets). This information is vital as it enables us to clarify your pre-disablement earnings either at the time of your application for cover or the time of claim (whichever is relevant). This is then used to ascertain your monthly benefit entitlement.
- Signed authorities for release of Medicare and PBS history.
Ongoing requirements:
For claims of an ongoing nature (Disability Income and Business Expenses):
- Ongoing claim forms. These claim forms consist of two sections, one for you to complete and one for your treating doctor to complete. This information will verify your ongoing claimed condition and enable us to ensure that your doctor is providing you with the relevant treatment you require.
- Relevant financial information. Accrued Monthly Profit and Loss Statements (if relevant) may be requested to enable us to efficiently calculate your ongoing entitlements.
For all types of claims, we may require you to attend an independent medical examination with a doctor of our choice. If this is the case, you will be advised and provided with ample notice of the scheduled date and time. We will reimburse reasonable travel expenses which you may incur to attend this review.
How long will it take for my claim to be processed?
- Initial assessment of your claim will commence as soon as your claim forms are received. We do not delay our initial assessment if we do not receive all of the initial requirements. Rather, we commence our assessment and will provide you with confirmation of the outcome and further information we may require.
-
Macquarie Life’s standard turnaround times on assessing information received is five working days. This may mean that a decision on your claim can be made as quickly as five working days from receipt of your initial requirements.
Handy hints
Macquarie Life understands that you as a claimant may not be completely aware of your entitlements and obligations and offer the following in an effort to aid you through this process:
- Be aware of your Policy and your entitlements under your Policy. This should include relevant waiting periods, your sum insured and any exclusion on your Policy. If in doubt, speak to your adviser.
- When lodging a claim of an ongoing nature, you need to be aware that specific financial information may be requested from you. Hence to avoid unnecessary delays, it may be in your best interest to ensure that this information is in order and ready for submission if required.
- Be sure to provide us with as much medical information you have on your claimed condition. We encourage that this be sent with your initial requirements but if you need time to gather this information then we suggest that you do so and forward upon receipt. This will avoid delays and aid us with the assessment of your claim to enable us to make an informed decision as quickly as possible.
If you have any queries at all with regards to the Macquarie Life claims process or with regards to your claim, our claims team will be ready to aid and are contactable on either of the following:
Claims enquiries
1800 208 130
insuranceclaims@macquarie.com
News
|
Read how our forward thinking approach to insurance has made headlines. 201120102009 |
Contact us
Your adviser is your main point of contact for your insurance cover with Macquarie Life. If you have any questions about your cover, please talk to your adviser.
If you do not have an adviser, please contact us.
Freecall 1800 005 057
Fax 1800 812 175
insurance@macquarie.com
GPO Box 5216, Brisbane, QLD, 4001
Claims
1800 208 130
insuranceclaims@macquarie.com
Contact us
If you do not have an adviser, please contact us.
Freecall 1800 005 057
Fax 1800 812 175
Claims 1800 208 130