Macquarie Life Upgrades FutureWise and Active
Macquarie Life 25 May 2011
Macquarie Life enhances its product and service offerings
25 May 2011 - Macquarie Life has introduced a range of updates to FutureWise and Macquarie Life Active, as well as making further enhancements to its service offerings to deliver greater value to advisers and their clients.
As part of the changes, Macquarie Life has merged its Super Protector and FutureWise products to make it easier for advisers to write risk cover for their clients, particularly when structuring cover inside and outside of superannuation.
Disability income, life and TPD cover through FutureWise are now available on Macquarie Wrap when linked to a superannuation account. Macquarie Sumo, which provides a high level of cover for clients that is not easily attainable elsewhere in Australia, is available to advisers across the country and has also been upgraded.
A series of enhancements have been made to FutureWise and Macquarie Life Active's income protection offerings, providing more benefits and adding new options to help facilitate the claims process for clients and their advisers.
Macquarie Life has also enhanced its claims process through "ClaimsConnect", which provides a team of qualified nurses to complete claim forms over the telephone with the client, providing an empathetic approach and helping ensure that the claim can be processed quickly and efficiently.
Macquarie Life takes a "proactive assessment approach" to claims, determining the best path to process the claim based on the cause, rather than on the benefit being claimed. This makes the process quicker and enables Macquarie Life to identify whether the client is eligible for any additional benefits to those they have claimed for.
In addition, service enhancements have been made to Macquarie Life's underwriting service. Mandatory personal medical attendant reports (PMARs) are no longer a mandatory requirement, however medical examinations by the client's own doctor are required for higher sums insured.
Head of Macquarie Life, Justin Delaney, said these changes have been driven by Macquarie Life's ongoing commitment to reviewing its product and service offerings following adviser feedback.
"At Macquarie Life we are committed to delivering value, which means we listen carefully to our advisers and respond to what they ask for from us," Mr Delaney said.
"Through this latest series of updates, we have introduced greater choice and flexibility by introducing new options within our product suite.
"We have also made improvements to the underwriting and claims process to enhance our service offering and help drive greater efficiencies."
For further information, please contact:
Jessica Richards 02 8237 4513
Public Relations 0414 985 237
Laura Bramwell 02 8232 3835
Public Relations 0417 266 546