Access and PINS
Macquarie Credit Card frequently asked questions
What passwords do I need to access areas of my account?
Telephone Banking PIN: used to access telephone banking. Please call us on 1300 150 300 if you need this reset.
Macquarie Access Code (MAC ID) and your temporary password: used to access MyCards. Please call us on 1300 150 300 and we can re-supply your MAC ID and re-issue your temporary password.
Card PIN: used to verify point-of-sale purchases, or to obtain a cash advance from an ATM. Please call us on 1300 150 300 and we will be able to resend your ATM PIN to you.
Macquarie Bank Rewards Password: used to access MyRewards. You can change your Macquarie Rewards passwords at the change password page once you log in to your online rewards account.
Can I choose my PIN?
You can select your own Telephone Banking PIN (TPIN) through our telephone banking service. You can change your Macquarie Rewards password at the Change Password page once you login to your online rewards account. Unfortunately, you are not able to change your Card PIN from the one that has been issued with your Card.
What do I do if I have forgotten my PIN?
Please call us on 1300 150 300 and we will be able to resend your Card PIN to you, or reset your Telephone Banking PIN.
I have forgotten my password to MyCards.
Please call us on 1300 150 300 and we will be able to reset it. This will then be posted to you within five working days.
I have forgotten my password to the Macquarie Rewards site.
You are able to generate a temporary password by providing your Macquarie Visa Platinum or Gold Card number, date of birth and registered email address of the primary cardholder on the Macquarie Rewards site.
Your temporary password will be sent to the email address registered to your Macquarie Rewards account and you will then have 24 hours in which to log in to your online account before the temporary password expires.
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