Financial Services Guide

This Financial Services Guide ("FSG") is an important document which we are required to give you under the requirements of our Australian Financial Services Licence.

It provides you with information about Macquarie Investment Management Limited ("Macquarie", "we", "us" or "our") to help you decide whether to use the financial products and services we offer.

The matters covered by the FSG include:

• who we are and how we can be contacted
• what services and types of products we are authorised to provide to you
• how we (and any other relevant parties) are remunerated
• details of our internal and external dispute resolution procedures and how you can access them.

It is intended that this FSG should assist you in determining whether to use any of our products and services. If you choose to use any of our products and services you may also receive a Product Disclosure Statement (PDS) or the relevant offer document relating to the products or services which you should read carefully. The PDS or offer document contains all the information necessary for you to make an informed decision about that product.

Information about Macquarie Investment Management Limited

Macquarie Investment Management Limited, through its representatives, provides the financial services described in this guide, acting on its own behalf.

Macquarie Investment Management Limited is part of the “Macquarie” group of companies and as such is associated with other Macquarie entities.

If you have any questions about our products or services you can:

• speak to your nominated representative for example your adviser
• if you do not have a nominated representative, call our Client Contact Centre on 1800 806 310
• visit our website at www.macquarie.com.au/personal
• email us using the Contact Directory in our website www.macquarie.com.au/personal
• write to us at:
  Macquarie Investment Management Limited PO Box 192 Australia Square NSW 1215

Our financial services and financial products

Macquarie Investment Management Limited is authorised to offer the following financial products and services:

• provide financial product advice and deal in the following classes of financial products:
  
  
  • Deposit and payment products
  • Derivatives
  • Foreign Exchange Contracts
  • Debentures, stocks or bonds issued or proposed to be issued by a government
  • Life products (including investment life insurance products and life risk insurance products)
  • Managed Investment Schemes including Investor Directed Portfolio Services (IDPS)
  • Retirement savings accounts
  • Securities
  • Superannuation
  • Managed investment warrants
  
  
• Operating registered managed investment schemes, which hold financial assets and derivatives
  
• Provide custodial or depository services in relation to an investor directed portfolio service

We can also assist you in relation to products offered by other financial institutions, including other members of the Macquarie group.

Providing instructions to Macquarie

You can give us instructions by telephone, mail, email, fax or via our website. There may be special instruction arrangements for some products – details of which are explained in the relevant Product Disclosure Statement or offer document.

Payments to Macquarie for the services provided

If you invest in a product we provide, Macquarie will receive remuneration in relation to your investment in that product, based on the amount invested in the product. This remuneration may include upfront fees and management fees (which includes transaction, ongoing and if applicable any borrowing costs) or brokerage. In some situations exit fees, account fees and transaction fees may apply. The remuneration we will receive for the products we offer are set out in the PDS or relevant offer document for that particular product. Any financial product advice provided by us is free of charge.

When we advise you about products offered by another member of the Macquarie Group and you acquire that product, then that member will receive remuneration. We may also receive commission of up to 2%.

You will be issued with a tax invoice for any services we provide.

MIML maintains a register that details the material alternative forms of remuneration that we pay to distributors of our products, or receive from providers of products that are available through us. The register is publicly available and you can obtain a copy by contacting our client contact centre.

Compensation Arrangements

Macquarie Investment Management Limited holds a professional indemnity insurance policy which satisfies the requirements for compensation arrangements under section 912B of the Corporations Act. Subject to its terms and conditions, the policy provides cover for civil liability resulting from third party claims concerning the professional services performed by Macquarie Investment Management Limited and its employees and representatives. The policy continues to provide coverage for past employees and representatives in respect of professional services performed whilst engaged by Macquarie Investment Management Limited.

Personal information

At Macquarie the privacy of your personal information is important to us. Any personal information collected will be handled in accordance with our Privacy Policy. Our Privacy Policy details how we comply with the requirements of the Privacy Act in the handling of your personal information. A copy of that policy can be obtained by visiting the Macquarie website at www.macquarie.com.au/personal.

The privacy policy can be found at the bottom of each page on the website, alternatively you can contact us and we will send you a copy.

Complaints handling

Macquarie is committed to providing a high standard of client service and to maintaining our reputation for honesty and integrity. If our level of service or quality of products has failed to meet your expectations we would like you to tell us about your concerns. Macquarie’s complaint handling process is designed to ensure that your concerns are treated seriously and that your complaint is addressed promptly and fairly. Your complaint may be lodged either verbally or in writing and will be dealt with in strict confidence.

If you have a complaint about the service provided to you, you should take the following steps:

• contact our Client Contact Centre about your complaint on 1800 806 310
  
  
• if your complaint is not satisfactorily resolved, write to:
  
  The Complaints Manager
  Macquarie Investment Management Limited
  PO Box 192, Australia Square NSW 1215
  
  
• if you are not satisfied with our handling of your complaint you may lodge a written complaint:
  
  
  • MIML is a member of the Financial Ombudsman Service (FOS). FOS is an independent external complaints resolution scheme. If you are not satisfied with the response from us, you can contact FOS. FOS can be contacted at:
    
    GPO Box 3
    MELBOURNE VIC 3001
    Telephone: 1300 780 808
    Fax: (03) 9613 6399
    Email: info@fos.org.au
    Web: www.fos.org.au