Where a customer is required to provide a certified copy of identification (ID), the ID documents must have been certified within the last 12 months at the time of acceptance by us*.
There are no changes to who can certify or how ID documents can be certified. See below for a quick refresher on certification requirements.
* Matrix reserves the right to request further documentation
How to certify ID documents:
ID documents must be valid and not expired, unless the document is an Australian Passport that has not been expired for two years or more
A customer cannot certify their own documents, certification must be independent (i.e. not the same person or related person).
The certification needs to be on the same page as the ID
Certification of ID documents must include the following:
Certifier’s title/capacity to certify
The certified copy must include a certification statement. The suggested wording is “I certify that this is a true copy of the original document which I have sighted”.
If you have any questions, please contact us.