Annual statements for the 2019/20 financial year will be progressively made available online and mailed to super and pension clients who have opted for hard copy statements from 16 September 2020.


What do clients receive?

  • Cover page displaying opening and closing balances for the period 1 July 2019 to 30 June 2020.

  • Investment summary detailing what happened during the period 1 July 2019 to 30 June 2020.

  • Investment value as at 30 June 2020, listing all investments that made up the portfolio, their market value and the percentage of the portfolio.

  • Transactions information listing all transactions made and completed for the period 1 July 2019 to 30 June 2020.

  • Asset allocation as at 30 June 2020, showing underlying investment allocation of main assets held.


Please note:

  • Your clients will now receive an email notification when their annual statement is available online. If your clients have opted to receive a hardcopy annual statement, they’ll receive their statement in the mail.

  • If we don’t have an email address recorded for your client and they have opted to receive an online statement, they’ll receive a letter advising them that their statement is available online.

  • The information in the statements is provided by a number of different sources and includes long-term performance and indirect costs of the underlying investments.

  • 2019/20 PAYG payment summaries for applicable pension clients were sent separately earlier this year.

  • Deduction notices and personal contributions summaries have been mailed to all super clients who made a personal contribution during the 2019/20 financial year.


You can access statements online

You can access the online statement tool by selecting:

  • Clients and accounts > client list > Statements from the dropdown list, or 

  • Reporting > Client & Adviser > Download statements for an account.

You can generate PDF versions of client statements by selecting:

  • Clients and accounts > statement hyperlink, or

  • Reporting > search for client > select client > statement hyperlink.


Need help?

If you have any questions, please see Adviser Help Centre.