Annual statements for the 2019/20 financial year will be progressively made available online and mailed to super and pension clients who have opted for hard copy statements from 17 September 2020.
What do clients receive?
Cover page displaying opening and closing balances for the period 1 July 2019 to 30 June 2020.
Investment summary detailing what happened during the period 1 July 2019 to 30 June 2020.
Investment value as at 30 June 2020, listing all investments that made up the portfolio, their market value and the percentage of the portfolio.
Transactions information listing all transactions made and completed for the period 1 July 2019 to 30 June 2020.
Asset allocation as at 30 June 2020, showing underlying investment allocation of main assets held.
Your clients will now receive an email notification when their annual statement is available online. If your clients have opted to receive a hardcopy annual statement, they’ll receive their statement in the mail.
If we don’t have an email address recorded for your client and they have opted to receive an online statement, they’ll receive a letter advising them that their statement is available online.
The information in the statements is provided by a number of different sources and includes long-term performance and indirect costs of the underlying investments.
2019/20 PAYG payment summaries for applicable pension clients were sent separately earlier this year.
Deduction notices and personal contributions summaries have been mailed to all super clients who made a personal contribution during the 2019/20 financial year.
You can access statements online
You can access the online statement tool by selecting:
Clients and accounts > client list > Statements from the dropdown list, or
Reporting > Client & Adviser > Download statements for an account.
You can generate PDF versions of client statements by selecting:
Clients and accounts > statement hyperlink, or
Reporting > search for client > select client > statement hyperlink.
If you have any questions, please call us on 1800 892 353.