Mirus case study —

With a dedicated focus on the needs and challenges in aged care, Mirus has developed three leading software platforms – helping providers manage their revenue, admissions and workforce. It now has 126 clients, representing a third of Australia’s aged care facilities, with ambitions for global growth.

But to keep growing, the software business needed a banking partner who would be just as focused on the future. One who could understand and share their vision.

“We wanted to move away from a transactional banking partner to one who could be more strategic,” says Mirus co-founder James Price.

"We met with a Macquarie tech expert very early on, and he just got what we wanted to do. Most bankers we’d worked with before hadn’t understood the development lifecycle in that way."

 

James Price

Co-Founder, Mirus

Access to expertise

After being introduced to Macquarie Bank through his broker, Price admits he was impressed by the sophisticated approach they took with his small business.


“Having worked with a major consultancy firm, I knew that level of expertise was usually reserved for bigger businesses than ours. We met with a Macquarie tech expert very early on, and he just got what we wanted to do. Most bankers we’d worked with before hadn’t understood the development lifecycle in that way.”

Mirus was also looking for more flexibility across their banking requirements. The co-founders had previously been required to use their residential and commercial property investments as collateral, but Macquarie was able to set up the business’ business lending as a separate facility.

With a compelling interest rate on offer, both co-founders also switched their personal mortgages to Macquarie. “As a partner, they were on board with everything we needed. They didn’t try to fit us into a box that wouldn’t work for us.”

Agility to grow

Mirus’ business model has matured over the years, and it now has more than 50 employees across Australia and an offshore process support office. Uptake of the workforce management platform grew 340% in the past year, and it has potential for international application.

Price says Macquarie’s flexibility with how they’ve set up facilities has given them the confidence to explore new opportunities.and so has their proactive and genuine support.


“Macquarie reached out early when COVID first hit, and were really helpful talking through our options and scenario plans.”

Infection control quickly became a serious risk for Mirus’ clients, so the team focused efforts on helping providers manage that efficiently through the rostering platform. “We now see potential for safely managing any remote or dispersed team – including our own,” Price says.

Throughout this period of uncertainty, Price says Macquarie’s professional, consistent and responsive approach was valuable. “They listen, understand and show respect: they know how to ask the right questions and have the right conversations.”

While Price acknowledges his business is still relatively small, he feels like Macquarie treats Mirus like it’s a big business. “I think that's quite important. Because one day we will be, and our bank can look back and say they were there with us from the beginning.”

 

Request a call

 

Thank you for requesting a call. We will be in contact with you shortly.

Sorry an error occured, please try again.

Fill out your details below

By submitting this enquiry, I acknowledge that I have read the Macquarie Group privacy policy, and understand that Macquarie will use my personal information to contact me in relation to my enquiry, and for other general marketing purposes.

You can change your marketing preferences by telephoning Macquarie on 1800 806 310 or customising your preferences with the unsubscribe link included in our marketing communications. Please note that all of our calls are recorded. If you do not want your call to be recorded, please advise the Macquarie staff member.

Additional information

The information on this page has been prepared by Macquarie Business Banking, a division of Macquarie Bank Limited AFSL & Australian Credit Licence 237502 ("Macquarie") for general information purposes only, without taking into account your personal objectives, financial situation or needs. Before acting on this general information, you must consider its appropriateness having regard to your own objectives, financial situation and needs. The information provided is not intended to replace or serve as a substitute for any accounting, tax or other professional advice, consultation or service.