We may refuse your request to create a PayID for the following reasons:
  • your selected PayID (for example your mobile number) is already registered at another bank
  • you don’t hold any eligible Macquarie accounts that can be linked to your PayID
  • we haven’t completed verifying your identity
  • we’re not satisfied that you own or are authorised to use the PayID
  • we reasonably suspect that the PayID is or has been or will be used for a fraudulent purpose; or
  • we’re required to do so by law or the operator of the NPP.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

© Macquarie Group Limited