We may refuse your request to create a PayID for the following reasons:
  • your selected PayID (for example your mobile number) is already registered at another bank
  • you don’t hold any eligible Macquarie accounts that can be linked to your PayID
  • we haven’t completed verifying your identity
  • we’re not satisfied that you own or are authorised to use the PayID
  • we reasonably suspect that the PayID is or has been or will be used for a fraudulent purpose; or
  • we’re required to do so by law or the operator of the NPP.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Help and support 

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