Miss or unable to make your home loan repayments

If your BSB starts with 182, and you miss a repayment, you can transfer funds into your account to make up for missed repayments. You’ll need to quote the BSB and account number of your Macquarie Home Loan when you set up the transfer.

Accessing redraw during a payment arrangement or financial assistance

• Any available redraw balance can continue to be accessed online if your loan account is on a variable rate.
• Please note, if you have redraw available and you missed a payment on the account, any available redraw balance you have will reduce each month by the repayments you’re not making to ensure that your loan can be repaid over the remaining loan term.
• Your account will not fall into arrears until all available redraw has been used.
• If you withdraw funds from redraw, it will not impact your contractual repayment. However, your repayments may be recalculated at the end of a financial assistance period.

If your home loan account starting with BSB 183 has a fixed rate or is a SMSF home loan, and you’re unable to make a minimum payment before the due date or you’ve missed a repayment, please call us and we can discuss your payment options.  You can reach us on 1300 363 330 from 9:00am – 5:15pm (AEST), Monday to Friday (+61 2 8245 4397 from overseas).

Accessing redraw during a payment arrangement or financial assistance

If your home loan account is in arrears or under an approved financial assistance arrangement, redraw is not available online.

• During the financial assistance period, any redraw that’s available will reduce each month.
• If your current loan balance is greater than the loan limit, redraw is not available unless additional payments are made to make your loan balance less than the loan limit.
• Your contractual repayments are calculated on the balance of your loan; therefore, any redraws would impact your future payments.
• If you were to withdraw a lump sum from redraw prior to financial assistance, your contractual payments will only be recalculated if you request so, if there is a change to your interest rate, or at the end of your financial assistance arrangement if a variation occurs.