Keeping your contact details updated ensures that we can reach you with information about your account(s). The details we have on file for your account are listed below.  

  • Home address
  • Postal address*
  • Email address
  • Mobile phone number*
  • Home or work phone numbers (if applicable).

  
To manage your contact details in Macquarie Online Banking:

  1. Select your Name in the top menu bar
  2. Select the pencil icon next to the contact detail you wish to update
  3. Complete the two-factor authentication
  4. Enter your new details. Note: If you only want the changes applied to specific accounts be sure to toggle the radio button left to de-select any that you don’t want updated
  5. Click Confirm. A confirmation window will display
  6. Click Save to accept the changes.
  7. Click Done to return to your profile.


To manage your contact details in the Macquarie Mobile Banking app:

  1. Select the menu icon in the icon bar from the bottom right corner
  2. Select View and Edit Profile
  3. Select the personal and account details you’re updating
  4. Enter your new details. If you only want the changes applied to specific accounts be sure to toggle the radio button left to de-select any that you don’t want updated
  5. Click Done.

*If you need to update your postal address for your Macquarie Online Trading account, you will need to complete the Change of Registration Address form and return it to support@trading.macquarie.com
*If you need to update the mailing address on your Macquarie Cash Management account, please give us a call on the relevant number below.
*If you need to update your mobile phone number, please give us a call on the relevant number below.

If you can’t update your contact details online, you can give us a call on the relevant number below and we can update them for you.

  • Macquarie Transaction and Savings Account: 133 174 (+61 2 8245 4470), 24/7
  • Macquarie Cash Management Account: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Term Deposit: 1300 739 980 (+61 7 3233 8109), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Credit Card: 1300 150 300 (+61 2 8232 1684), 24/7
  • Macquarie Home Loan: 1800 007 722 (+61 2 8245 4383), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Car Loan: 1300 368 908 (+61 2 8245 6624), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Wrap: Contact your financial adviser or call 1800 025 063 (+61 2 8245 4250), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Vision: Contact your financial adviser or call 1800 510 562, 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Online Trading: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday.
Was this helpful? Yes or No

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Help and support 

Have a question that hasn’t been answered?