Home loan BSB change support hub

Information about changes to your account. 

Important changes

You may have received information from us in May 2021 about some important changes to your home loan banking features as a result of your BSB numbers changing.

A BSB is the six-digit number used to identify the branch of an Australian bank or financial institution. A BSB number is required when receiving or making a funds transfer.

On 1 July 2021
 

Your six-digit BSB numbers are changing, and you’ll be required to use new BSB numbers to deposit and withdraw funds from your account/s.

Please note these changes will only impact clients holding accounts with a former BSB number of 032.

We recommend you start using your new BSBs now because from 1 July 2021, your former BSBs will no longer be active. This means if you use your former BSBs after this date, the transactions won’t be successfully processed.

Some external providers may take time to update their systems with the new Macquarie BSBs – if you attempt to transfer online with your old BSB, it will reject and be recredited to your account within 1-2 business days. We recommend updating all payments and payees with the new BSBs as soon as possible and before 1 July 2021.

There are other important changes we’re making to your home loan and/or offset account/s and we’ve outlined these changes further below.  

Your new deposit BSB

183-712

Use this BSB when you’re transferring or depositing funds into your account via electronic funds transfer (EFT). This replaces your former BSB of 032-854.

 

Your new withdrawal BSB

183-711

Use this BSB when you’re withdrawing funds from your account, including via direct debit. This replaces your former BSB of 032-873.

 

What's changing and when?

Along with your BSB changes, there are other important services that are changing from 1 July 2021. We’ve outlined these below.

Your Cash Card

  • If you have a Cash Card linked to your account, it will stop working from 1 July 2021.

Cash and cheque deposits

  • You will not be able to deposit into your account with cash and/or cheque. This includes via any Australia Post, Macquarie branch or mail from 1 July 2021.

Cheque books

  • Cheques you write from your cheque book will not be honoured. To prevent any cheque dishonours, please don’t issue any further cheques. You’ll also need to dispose of your cheque book securely.

Your account number and account name are not changing.

Do these changes affect me?

These changes will only impact you if you have a home loan account/s and/or offset account/s with a former BSB number starting with 032.

If your account/s are impacted, you will have received an email and/or letter from us in May 2021 regarding these changes. Please refer to this correspondence for more information.

What do I need to do?

We’ve outlined what you need to do for each service change that is relevant to you.

Deposit BSB change

Withdrawal BSB change

Cash Card

Cash and cheque

Cheque books

Deposit BSB change

What's changing

The BSB you use to deposit into your account via EFT is changing.


What you need to do

1. Update your account details with any external institutions

If you’ve saved your account details as a contact or ‘Payee’ in the online banking portal of another bank, please update the details of your account with the new deposit BSB 183-712.

This new deposit BSB will be required for one-off transfers you make in the future, or any scheduled/recurring transfers you have set up in the past.

For your convenience, we’ll update any recurring payments (including direct debits) that you’ve set up between your Macquarie accounts with the new BSBs, so you don’t have to worry about making any changes to your accounts with us.


2. Let your contacts know

If any of your contacts have your account details saved to make payments to you, let them know your new deposit BSB.


3. If you have your salary paid into your account

If you have a salary credit arrangement with your employer to transfer part or all your salary into your account, you’ll need to let them know your new deposit BSB as soon as possible.

Withdrawal BSB change

What's changing

The BSB you provided to an external institution to direct debit out of your account is changing.


What you need to do

If you have direct debits set up, please provide your new withdrawal BSB 183-711 to any new or existing external institutions that you have direct debit agreements with.

Please refer to the communication we sent you in May 2021 for a list of institutions you have direct debits with over last 12 months.

Please note this may not be a full list of the direct debits you have set up on your account. You can log into your account online and review your account activity to ensure all of your external direct debits are captured.

Cash Card

What's changing

The Cash Card linked to your account that allows you to redraw out of your home loan or offset account will no longer be able to be used.


What you need to do

To make card purchases and cash withdrawals, you’ll need to transfer funds online from your home loan account into another bank account that has transaction capabilities, like a Macquarie Transaction Account

See section ‘Can I get a new debit card?’ below to find out more about our transaction account. 

From 1 July 2021 we recommend safely disposing of your Cash Card and ensuring you have alternative arrangements in place to withdraw or deposit funds.

Cash and cheque

What's changing

You will no longer be able to deposit cash or cheque into your home loan accounts. This includes via any Australia Post outlet, Macquarie branch or mail.


What you need to do

You’ll need to deposit cash or cheques into another bank account and then transfer the funds from this account to your home loan or offset account. 

On or before 1 July 2021, please safely dispose of your deposit card and any cheque books you may have.

Cheque books

What's changing

If you have a cheque book, you will no longer be able to pay via cheque from your home loan or offset account.


What you need to do

From 1 July 2021, cheques you write from your cheque book will not be honoured. To prevent any cheque dishonours, please don’t issue any further cheques. You’ll also need to dispose of your cheque book securely.

Can I get a new debit card?

If you need to make card purchases and cash withdrawals, you’ll need to transfer funds online from your home loan account into another bank account that has transaction capabilities, like a Macquarie Transaction Account

Our transaction account comes with a platinum debit card and has been awarded for outstanding value thanks to features like no fees or deposit conditions, no international purchase fees1 and refunds on fees incurred at all ATMs in Australia.  

To learn more about the award-winning2 Macquarie Transaction Account and to apply online, visit macquarie.com.au/debitcard.  

If you’d like to open and use a Macquarie Transaction Account, please note: 

  • unlike your Cash Card, the debit card that is issued when you open a transaction account has ‘tap and go’ functionality and can be used for online purchases 
  • this account won’t offset the balance of your home loan 
  • online transfers from your home loan account to a Macquarie Transaction Account will be processed on the same day if submitted before 5pm on a business day and will arrive in the account the next business day.  

From 1 July 2021, you should dispose of your Cash Card securely. If you need to access funds, ensure you have alternative arrangements in place. 

Additional information

This information is provided by Macquarie Bank Australian Credit Licence 237502 and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Lending criteria, fees and T&Cs apply.

1

We don’t charge fees for card purchases or transactions made or processed outside Australia but others, such as the banks of international merchants, might.

2

Macquarie's Transaction Account was awarded Canstar's 5-Star Rating for Outstanding Value Transaction Account in April 2021.