Employee Experience

The last three months of the financial year is peak period for financial advice and accounting firms. So DPM Financial Services had to move fast to equip its team of 170 to work entirely remotely when COVID-19 lockdowns were introduced. Within three days, their laptops were secured and they were meeting via Teams.

As this was the first crisis that had a material impact on his clients’ finances – primarily medical professionals – the team was soon busier than ever managing the regular EOFY workload as well as government support packages.

“It’s been more positive than we ever thought it could be. Sometimes change needs to be rushed through – in this case we had no chance but to adapt,” says Paul Grubb, DPM Financial Services’ Executive Director. Staff surveys suggest many people feel more productive.

“An overwhelming number said experience has been good from a work perspective, even though it was imposed on them. They can get through more work because there are fewer interruptions and people are listening better during video calls. One-third say they’d now like to work from home at least some of the time.”

He sees this flexibility as an opportunity to improve employee experience and give DPM a recruitment advantage. “We can cast a wider net geographically to find the right talent,” Grubb says. It may also provide an opportunity to reduce occupancy costs in the medium term.

Sustaining the rhythm of collaboration and communication has been vital – and Grubb says the business’ values of teamwork, collaboration, passion and respect “have all played out in the most positive way.”

Sometimes change needs to be rushed through – in this case we had no chance but to adapt."

Paul Grubb, DPM Financial Services’ Executive Director

Additional information

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