Aged care providers are responsible for those most vulnerable to COVID-19.
During the lockdown, aged care technology provider Mirus quickly realised its platform could be adapted to help manage visitor scheduling, tracking and tracing.
Mirus already supports around a third of Australia’s aged care sector with revenue management, admissions and workforce management solutions. Every new solution development is informed by customer needs. For example, conversations about the new challenges presented by industry reforms in 2015 led to the creation of its occupancy and admissions management platforms.
“When COVID-19 hit, infection control became a serious risk and concern for our clients,” says co-founder James Price.
The facilities use rosters to plan and monitor staff presence, but managing other visitors – including allied health workers, contractors and visiting families – might involve little more than a handwritten visitor book, error-prone spreadsheet or an invoice after the event.
Rarely would there be the same consistency in process for external visitors when compared to rostered facility staff.
“So we quickly pivoted our rostering platform to help clients manage this with a GPS signature on every clocking event.”
He’s now using the same platform to manage Mirus’ dispersed team, who continue to work remotely.