For Nexus Hospitals’ CEO Andrew Petering, a collaborative culture has never been more important. Digging deep into purpose – putting people first as a positive force for change in private healthcare – he ensured his team felt supported and all staff maintained their hours and income.
“It’s been an amazing journey; our leadership focus has been on investing in support for our team members in an rapidly evolving environment where there are no clear answers.” When elective surgery was temporarily banned, operating volumes dropped by 70% across Nexus’ 15 hospitals around Australia. “Other private hospitals quickly moved to cut costs by reducing nursing hours, but we felt strongly that we needed to support our people through a difficult time.”
Nexus also prioritised the wellbeing of staff and implemented a counselling helpline for nurses, doctors and their family members. Fortunately, the impact of the pandemic in many states has not been as significant as initially feared, and Nexus was able to return to 100% operating volumes in July.
“We believe that for our people to deliver the best care to patients, we first need to care for our team. If we run a business that takes care of our people, profit will follow,” Petering says. He is excited to pursue the next part of Nexus’ journey: “helping fix the private healthcare model, providing a better experience for patients and a more efficiently-run hospital network that will ultimately reduce costs for health insurers and the government."