Navigation functionality

  • When you log in to Active Banking for the first time you must accept the Macquarie Bank Limited (MBL) Terms and Conditions before you will be able to access Active Banking.

  • You must re-accept the Terms and Conditions each time changes are made to them.

  • After 20 minutes of inactivity, you will automatically be logged out

Login to Active Banking

1. Go to the web address macquarie.com/activebanking

2. Enter your alias or your 8 digit Macquarie Access Code (MAC) in the Macquarie ID field.

3. Tab to the Password field and enter the password you have been provided with. Passwords are case sensitive and must be 6 to 256 characters in length. 

4. Click the Login button.

Forgotten password

  •  If you have forgotten your password, you can reset it online if you have an Australian mobile number recorded in Active Banking.

1. Go to the web address macquarie.com/activebanking

2. Click on the link to Reset password. This is located under the Login button.

3. Enter your 8 digit Macquarie Access Code (MAC) in the Macquarie Access Code field.

4. Tab to the Mobile phone number field and enter your mobile number. The mobile number entered must be the same as the mobile number recorded in Active Banking.

5. Click the Submit button.

6. A SafeCode will be sent to you by SMS to your mobile phone, enter this in the SafeCode field.

7. Click the Submit button.

8. You will be prompted to create a new password.

9. Enter your new password in the space provided next to New Password.

10. Re-enter your new password in the space provided next to Confirm New Password.

11. Click the Submit button.

12. You will be prompted to log in to Active Banking, using the new password you just created. 

  • NOTE: If you are unable to reset your password using the forgotten password steps, you will need to call Client Support on 1800 620 673 (overseas +61 2 8245 4177). Client Support will provide you with a temporary password which you can use to access Active Banking and reset your password. 
     
    Once you are successfully logged in to Active Banking, go to My Details and Preferences to check your mobile number is correct. Update your mobile number if needed, so that next time you want to reset your password you can do this online.

Logout of Active Banking

1. To logout of Active Banking, click Logout.

2. To close the browser window, click the X in the top right hand corner of the screen.