Please feel free to choose the parts of these messages that suit your firm and your circumstances.

Message template

At <firm name>, we’re continuing to monitor the evolving situation with coronavirus.

We know that you may be impacted by coronavirus in a variety of ways, and we want to let you know we’re here to support you, and we’re committed to helping you.

We want to give you the confidence that at <firm name> we’re set up to continue our operations and to support you during this time. You’ll also be able to continue to access your <accounts, balances and reporting online>.

If you have an upcoming meeting with us, we may reach out and ask to hold the meeting via phone or video conference, as part of our commitment to helping both you and our team prioritise their health, and the health of others.

If you have any specific questions, or if you’re experiencing financial difficulty, please get in touch when you’re ready so we can discuss how we can help you.