You know what you want to say and how you want to say it. Now add the finishing touches to give your meeting the best chance of running according to plan.
For instance, where will you hold the meeting? As more and more businesses move to remote working arrangements, and are encouraged to avoid face-to-face meetings, this will introduce new challenges to delivering difficult news. Is your news better delivered over a video conference rather than a phone call? Using simple, and readily available technology, can help recreate a more meaningful connection with uncertain and concerned clients.
If you are video conferencing, ensure you provide clear instructions for your client, and allow additional time to manage any technical difficulties. Consider logging in five minutes ahead of the meeting to ensure your client isn’t having to wait for you to join the call. Consider the background of your video – are you in a pleasant, well-lit environment that can help set a neutral tone?
Speiser says that you should take some time before the meeting to clear your head and rehearse one last time. "You need to be in the right state of mind, not running from meeting. I always recommend blocking out the 30 minutes beforehand to do a final piece of preparation."