Debit card conditions of use

Effective: 6 October 2016

1. Agreeing to these Conditions of Use

If we have issued you a Card for use with an Account, these Conditions of Use apply to the use of your Card and you should read them carefully. These Conditions of Use also apply to each Account holder in relation to the use of Cards issued in connection with the Account.

Before you can use your Card, you must activate it by logging into Electronic Services and following the prompts. The first time you activate a Card you will be agreeing to these Conditions of Use.

If you do not agree to these Conditions of Use, you should not activate your Card – instead, destroy your Card by cutting it into pieces (ensuring that you cut across the chip and any magnetic strip on the Card) and notify us immediately.

If a Card is issued for use with an Account and any Card holder activates their Card, all Account holders will be jointly liable, and each Account holder will be severally be liable, for all transactions, and all fees, charges, costs and other liabilities that relate to each Card that is issued (or the associated Card Details). The Account holder is liable even if a Card holder does not do what they are required to do under these Conditions of Use.

2. Your Card

We will mail your Card to your mailing address.

We will issue a maximum of two Cards in connection with an Account.

If an Account is held in more than two names, Cards will be issued to the first two Account holders.

For an Account held in the name of a company or corporate trustee, Cards will be issued to the first two Authorised Officers nominated.

You should sign the back of the Card as soon as you receive it.

At the time you activate your Card online, you will be asked to select a PIN for use in connection with your Card.

You are not liable for any unauthorised use of your Card that occurs before you have received your Card and activated it (including selecting your PIN).

We may issue a new Card to you at any time (including because your current Card has expired). All re-issued cards are subject to these Conditions of Use. We reserve the right not to re-issue a Card.

Cards we issue remain our property.

Where your Card is a Platinum Card, you will also have access to Platinum benefits. The details of the Platinum benefits are set out in the Platinum debit card benefits and your acceptance of these Conditions of Use also constitutes acceptance of the Platinum debit card benefits.

3. Using your Card

You can use your Card:

  • or Card Details anywhere in the world where MasterCard is accepted, including in person, online or by telephone, and
  • at any ATM where MasterCard is accepted.

You must not allow your Card to be used by any other person.

In addition, you must not use your Card:

  • after the expiry date printed on your Card
  • when the Card is suspended or cancelled
  • after you have requested closure of your Account or you have been notified that your Account is being closed in accordance with your Account terms and conditions, or
  • for the purpose of conducting business transactions or unlawful activities (including, without limitation, the purchase of goods or services prohibited by laws applicable in your jurisdiction).

If your Card has expired or has been cancelled or if your Account is closed for any reason, you must destroy your Card by cutting it into pieces, ensuring that you cut across the chip and any magnetic strip on the Card.

Merchants and other financial institutions may impose fees and charges for your use of the Card.

Using your card in person

You can use your Card at merchants located in Australia by swiping or inserting the Card into an EFT terminal and selecting 'savings', 'EFTPOS savings', 'credit', 'MasterCard Debit' or 'CR'. You may also be required to enter your PIN.

At some merchants you may have the convenience of getting cash out of your Account at the same time you make a purchase transaction. To do so you will be required to select 'savings' or 'EFTPOS savings'.

You can use your Card at merchants overseas by swiping or inserting the card into an EFT terminal and selecting 'MasterCard Debit', 'credit' or 'CR'. You may also be required to enter your PIN or the merchant may require you to sign a transaction voucher.

Before entering your PIN or signing a transaction voucher you should check that the details of the transaction are correct.

MasterCard contactless

At merchants with an EFT terminal that accepts contactless payments, you can make purchases of $100 or less by tapping your Card on the EFT terminal without entering your PIN or signing to complete the transaction.

For purchases over $100, you may still use contactless payments, however you will be required to enter your PIN.

Before tapping your Card on the EFT terminal you should make sure the correct transaction details are displayed on the EFT terminal.

Even if the merchant accepts contactless payments, you may still choose to swipe or insert your Card in the terminal and enter your PIN or sign to authorise the transaction rather than using the contactless functionality.

Using your card online or by telephone

You can also use the Card online or by telephone by providing your Card Details to the merchant.

Using your Card at an ATM

At any ATM where MasterCard is accepted, subject to the functionality of the ATM, you can use your Card in combination with your PIN to obtain cash and check the balance of your Account.

When using a rediATM, you will not be charged for the use of the ATM. For other ATMs, the ATM provider may charge you a fee for using this service. In Australia, the amount of the fee will be disclosed to you before you make a withdrawal or check your balance.

We may charge a fee if you make a cash withdrawal at an ATM overseas.

For further details regarding ATM fees, refer to section 4.

International transactions on your Card

An international transaction means any transaction made using a Card:

  • in a currency other than Australian dollars with a merchant or financial institution located in Australia, or
  • in Australian dollars or any other currency with a merchant or financial institution located outside Australia.

An international transaction in a currency other than Australian dollars will be converted by MasterCard to Australian dollars. Unless the foreign currency transaction is in United States dollars, the foreign currency may be converted to United States dollars before being converted to Australian dollars. The exchange rate used for conversion is either a government mandated exchange rate or a wholesale exchange rate selected by MasterCard for the applicable currency on the day the transaction is processed. That rate may differ from the rate on the date the transaction occurred, or the date when the transaction is posted to your Account.

All international transactions in a currency other than Australian dollars will be listed on your statement in Australian dollars with the corresponding foreign currency amount included in the transaction details.

Fees apply to certain international transactions. For further details regarding international transaction fees, refer to section 4.

MasterCard SecureCode

MasterCard SecureCode is an enhanced security measure that is in place for your protection and ours. You will be automatically registered for MasterCard SecureCode based on information provided when you apply for an Account. MasterCard SecureCode uses information about you to confirm your identity in connection with an online transaction using your Card. You may be required to answer security questions when making a transaction at a participating online merchant.

Protection of MasterCard SecureCode

You must not do anything which may:

  • damage, interfere with or disrupt MasterCard SecureCode or the way it is provided to other clients
  • contravene the laws of any country, or
  • breach any rules established by MasterCard for the operation of MasterCard SecureCode.

Card acceptance and our liability for goods or services purchased

To the extent permitted by law:

  • we do not accept responsibility for the actions of a merchant or financial institution who refuses to accept your Card or who imposes limits or conditions on the use of your Card, and
  • we will not be liable for goods or services supplied as a result of the use of your Card or Card Details. You must take up any complaints or concerns directly with the merchant. Any refund is a matter between you and the merchant.

You acknowledge MasterCard promotional material displayed on the premises or the electronic equipment of merchants or financial institutions is not a warranty by us that your Card will be accepted by those merchants or financial institutions.

Recurring Card transactions

If you provide a merchant with your Card Details, that merchant may be able to perform recurring transactions on your Card. We cannot stop a merchant from making recurring transactions with your Card Details.

If you wish to stop a merchant from making recurring transactions using your Card Details you should contact the merchant directly. If the merchant does not comply with your request, you must provide us with a copy of any correspondence between you and the merchant so that we can dispute the relevant transactions on your behalf.

Authorising Card transactions

Some Card transactions will need to be authorised by us before they can proceed. Some examples include if you use your Card Details to purchase goods or services over the phone or if you use your Card at an EFT terminal and select ‘credit’. The purpose of the authorisation is to confirm that there are sufficient available funds in your Account before the transaction proceeds.

Some merchants may require pre-authorisation of an amount which includes contingent charges or an anticipated service charge. Merchants that may do this include hotels, restaurants and car rental providers where a service is booked in advance. The pre-authorised amount will be debited to your Account once the pre-authorisation is processed and this will reduce your available funds.
When the actual transaction relating to the pre-authorised amount is processed, this amount will be reconciled with the pre-authorised amount debited to your Account and the balance of your Account will be adjusted accordingly.

If the actual transaction amount is less than the pre-authorised amount or if the pre-authorised transaction never occurs, the balance of your Account may not be adjusted to reflect the correct position for a number of days after the transaction date.

We may decline to authorise a transaction if you have insufficient available funds in your Account or if there is another good reason for doing so (including for example, we reasonably suspect that the transaction is fraudulent).

4. Fees and limits

This section sets out:

  • the fees and charges (including government charges), and
  • Card limits,

that apply to your Card.

We may debit any fees and charges payable under this section to your Account.

If we incur any government tax, duty or other charge imposed by law in respect of your Card or its operation, you must pay us an amount equal to the charge. You authorise us to debit any such amount to your Account.

In addition to the matters addressed in the table below, some merchants may charge a fee for use of your Card. You should make enquiries as to whether any fee applies before completing a transaction. Once the transaction is confirmed, you will not be able to dispute the fee.

We may change fees and introduce new fees or vary applicable limits at any time. We will give you notice of changes in accordance with section 10(b).

Fees

Fees

Fee Type Amount
Domestic ATM transactions

rediATM withdrawal
rediATM balance enquiry
rediATM PIN change (not available at NAB/BOQ ATMs)

Nil

Non-rediATM withdrawal / balance enquiry

The ATM operator may charge you a fee, shown on screen before you complete the transaction

International transactions

ATM balance enquiry
Check your Account balance at an international ATM where MasterCard is accepted

The ATM operator may charge you a fee

ATM withdrawal
Withdraw cash at an international ATM where MasterCard is accepted

$5 per withdrawal
The ATM operator may also charge you a fee

International purchases
Card purchases or transactions made or processed outside Australia (including where the transaction was made in Australia but the merchant is not in Australia).

Nil

Other fees

Chargeback
You can dispute a payment made from your Card (refer to section 8 for details)

$8 per request

Voucher request
Request a copy of a voucher/receipt for a payment you made using your Card

$8 per voucher

 

Card Limits

The limits set out in the table below apply per Card, per day.

Transaction Type Limit
Daily limit for:
  • domestic ATM cash withdrawals,
  • purchases made by selecting 'savings' or 'EFTPOS savings' at EFT Terminals, and / or
  • cash out transactions made by selecting 'savings' or 'EFTPOS savings' at EFT Terminals

$2,000 daily

Daily debit MasterCard transaction limit - purchases made online, by telephone or when selecting 'MasterCard Debit', 'credit' or 'CR' in stores

Up to the available balance of your Account

Daily MasterCard contactless limit with no PIN

$100 per transaction

5. Suspending or cancelling your Card

Cancellation by Macquarie

We may suspend or cancel your Card at any time if we consider that there is good reason for doing so. We will notify you as soon as possible afterwards.

Without limiting the reasons why we may suspend or cancel your Card, we may do so if:

  • we know or reasonably suspect that your Card or Card Details are being used for fraudulent or unlawful transactions
  • we believe you are in breach of these Conditions of Use
  • we determine that your use of a special promotion or other offer in connection with your Card is inappropriate
  • we know or suspect that your Card, Card Details and/or PIN are no longer secure
  • we believe the Card and/or Card Details are being used in a way that may cause loss to you or us
  • you advise us that your Card and/or PIN has been lost or stolen, or
  • your Account is closed.

If you have lost your Card or suspect it has been stolen, contact us immediately.

Cancellation by you

You may cancel your Card at any time by contacting us.

Consequences of cancellation

You will remain liable for all transactions performed using the Card prior to its cancellation. You will also be liable for any transactions (including recurring Card payments) made after cancellation using your Card Details where you have not cancelled the transactions.

You should contact any merchant with whom you have a recurring Card payment arrangement and advise them if your Card is cancelled.

If your Card has been cancelled and it is still in your possession, you must destroy your Card by cutting it into pieces, ensuring that you cut across the chip and any magnetic strip on the Card.

Cancellation of your Card alone does not close your Account. You should refer to your Account terms and conditions if you wish to close your Account as well as cancel your Card.

6. Card and PIN Security Requirements

Guidelines for protecting your Card and PIN

The security of your Card, Card Details and PIN are very important, as whoever has access to these things may be able to perform transactions on your Account. These guidelines are designed to help you keep your Card, Card Details and PIN secure.

By following these guidelines, you can assist in preventing unauthorised transactions on your Account. These guidelines do not determine your liability for unauthorised transactions. Your liability will be determined under sections 7.2, 7.3 and 7.4 and any applicable codes of practice to which we subscribe.

Card security

To protect your Card you should:

  • sign it as soon as you receive it
  • not permit any other person to use it
  • take reasonable steps to protect it from loss or theft, and
  • ensure that you retrieve it after making a transaction.

Card Details security

To protect your Card Details you should:

  • not give them to any other person unless you want to make a payment to them
  • use care to prevent anyone from seeing them when you use them to make a payment, and
  • not display them (such as by posting an image of the front or back of your Card with the Card Details clearly visible on an internet forum, blog or a public place) .

PIN security

To protect your PIN you should:

  • not disclose your PIN to anyone, including a family member or friend
  • take care to prevent anyone else seeing you enter your PIN at an ATM or EFT terminal
  • try to commit your PIN to memory and not record it by any means (including by storing it on an electronic device such as a computer or mobile phone) without making a reasonable attempt to disguise it
  • not write or indicate your PIN (whether disguised or not) on your Card, and
  • not choose a PIN which can be easily guessed including for example a PIN that uses repeated characters, consecutive numbers or a PIN that represents a recognisable part of your birth date, telephone number or driver's licence number.

Loss, theft or misuse of your Card or PIN

You must immediately notify us if you suspect that your Card, Card Details and/or PIN have been misused, lost or stolen or the security of your PIN has been breached. You should also promptly notify us of any unauthorised transactions on your Account.

You may contact us 24 hours a day, 7 days a week.

If you are unable to contact us by phone because our phone lines are unavailable, you will not be liable for any unauthorised transaction which could have been prevented if you had been able to contact us, provided you tell us within a reasonable time after our telephone facilities become available again.

7. Liability for unauthorised transactions

7.1

Sections 7.2, 7.3 and 7.4 apply to transactions carried out using your Card and / or Card Details without your knowledge or consent (unauthorised transactions). You are liable for all transactions that are carried out with your knowledge or consent, subject to our chargeback rights (if any) under section 8.

7.2 When you're not liable

You are not liable for loss arising from an unauthorised transaction that occurs:

  • due to the fraudulent or negligent conduct of our employees or agents
  • due to the fraudulent or negligent conduct of any companies involved in the electronic transaction system or merchants in the system or their employees or agents
  • because your Card, Card Details or PIN is forged, faulty, expired or cancelled
  • before you received the Card (including a replacement Card) or PIN (as relevant) where these were required to perform the unauthorised transaction
  • due to the same transaction being incorrectly debited more than once to the same Account
  • after you have given us notice that your Card, Card Details or PIN are misused, lost or stolen or the security of your PIN has been breached
  • through the use of your Card without your PIN, provided that you did not unreasonably delay in reporting the loss or theft of your Card to us, or
  • where it is clear that you did not contribute to the loss.

7.3 When you are liable

Subject to section 7.5, you will be liable for actual losses ensuing from unauthorised transactions that occurred before you notify us of the loss, theft, misuse or breach of security in relation to your Card, Card Details or PIN (as relevant) where we can prove, on the balance of probabilities, that you contributed to the loss:

  • through fraud
  • where your Card was required to perform a transaction, by keeping a record of your PIN on your Card or on anything carried with the your Card or anything that is liable to be lost or stolen with your Card where you have not made a reasonable attempt to disguise the PIN
  • where a transaction is performed using your Card Details without the Card, keeping a record of your Card Details insecurely
  • by voluntarily disclosing your PIN to anyone, including a family member or friend
  • by leaving your Card in an ATM (provided the ATM incorporates reasonable safety standards that mitigate the risk of a card being left in the ATM)
  • by acting with extreme carelessness in failing to protect the security of your PIN, or
  • by unreasonably delaying reporting the misuse, loss, theft or a breach of security in relation to your Card, Card Details or PIN (as relevant) but you will only be liable for the actual losses that occur after you became aware, or should reasonably have become aware, of the misuse, loss, theft or breach of security.

The following are examples of what is NOT a reasonable attempt to disguise your PIN:

  • recording your PIN in reverse order
  • recording your PIN as a telephone number where no other numbers are recorded
  • recording your PIN as a telephone number with your PIN in its correct sequence
  • recording your PIN as a sequence of numbers or letters with any of them marked to indicate your PIN
  • recording your PIN as a date (including your birth date) or as an amount, or
  • recording your PIN in any other way that can be easily identified.

However, you will not be liable under this section 7.3 for:

  • that portion of the loss on any one day, or in any period, that exceeds the applicable daily, or periodic, transaction limit of your Account
  • that portion of the loss which exceeds the available balance of your Account
  • losses on any Account which cannot be accessed through the use of the Card or Card Details under these Conditions of Use, or
  • that portion of the loss that exceeds the amount for which you would have been liable had we exercised our chargeback rights (if any) under section 8.

7.4 When your liability is limited

Where a PIN is required to perform a transaction and section 7.3 does not apply, your liability for any loss in respect of an Account arising from an unauthorised transaction that occurs before you notify us of the loss, theft, misuse or breach of security in relation to your Card, Card Details or PIN (as relevant) is the lesser of:

  • $150
  • the available balance of your Account
  • the actual loss at the time we are notified of the loss, theft, misuse or breach of security in relation to your Card, Card Details or PIN (except any portion of the loss that may exceed any applicable transaction limits), or
  • the amount of your liability had we exercised our chargeback rights (if any) under section 8.

7.5 Liability for equipment malfunction

You are not responsible for any loss caused by an EFT terminal, ATM or any other electronic equipment accepting your transaction but failing to complete the transaction in accordance with your instructions.

However, if you were aware, or should have reasonably been aware that an EFT terminal, ATM or any other electronic equipment was unavailable or malfunctioning, our responsibility in these circumstances will be limited to correcting errors in your Account and refunding any fees and charges imposed on you as a result.

We will not be responsible if an EFT terminal, ATM or any other electronic equipment does not accept your instructions or your Card.

In the event of an EFT terminal malfunction or breakdown, you may still be able to perform a transaction through manual means (including, for example, an imprinter). In such a case, you are liable for the actual loss arising from the transaction at the time we are notified of the unauthorised transaction less any amount we can subsequently recover by exercising our chargeback rights (if any) under section 8. However, if your actual losses on any one day (or in any period) exceed any applicable daily transaction limit (or other periodic transaction limit), your losses will be reduced to that limit instead.

8. MasterCard Scheme and chargeback rights

In some circumstances, we have a right to dispute certain transactions under the MasterCard scheme rules. This is called a chargeback. Your claim must fall within a specific category before we can exercise our rights in respect of a disputed transaction. We cannot claim a right of chargeback if the right does not exist.

A chargeback can be raised for a number of reasons, including unauthorised or fraudulent transactions, processing errors and duplicate transactions appearing on your Account. Situations which do not give rise to chargeback rights include where you are dissatisfied with the service you have received from a merchant or where you have simply changed your mind about goods you have purchased.

Where we have the right to seek a chargeback, we will reduce your liability for any unauthorised transactions by an amount equivalent to any chargeback rights we may have.

Note that we can only claim a chargeback if you select 'MasterCard Debit', 'credit' or 'CR', at a merchant, transact online or over the phone using your Card Details, or transact overseas. Chargeback rights are not available in respect of other transactions you may be able to make using your Account.

You should report disputed transactions to us promptly. For most chargebacks, you have up to six weeks from the date of the transaction to raise a dispute. Our right to seek a chargeback may be lost, and you might not be able to receive a refund, if you do not report a disputed transaction promptly and/or if you do not provide us with sufficient information to seek a chargeback. Make sure you contact us as soon as you become aware of an issue on your Account so that we can act quickly for you.

When you report a disputed transaction to us, we will charge you the applicable fee as set out in section 4.

If you need more information on chargebacks, or you wish to report a disputed transaction, please contact us.

9. Changes to these Conditions of Use

In accordance with the law and any code to which we subscribe, we may change these Conditions of Use at any time, at our reasonable discretion. We will always tell you about any changes we make and will notify you of the changes as set out in the following table:

Type of change Time frame Method of notice

Introduce a new fee or increasing an existing fee

30 days in advance

Electronically or in writing

Changes increasing your liability for losses relating to electronic transactions

20 days in advance

Electronically or in writing

Imposing or changing an electronic transaction limit

20 days in advance

Electronically or in writing

Government charges

In advance of the change or as soon as practicable afterwards, unless the change has been publicised by the Government

Electronically, in writing or by press advertisement

Change to any other term orcondition

No later thanday of change

Electronically, in writing or by press
advertisement

Refer to section 10(b) for more information on how we send you notices.

We do not have to provide you with advance notice of a change if the change is required to restore or maintain the security of a system, your Card or Account.

10. General information

(a) Code of Banking Practice

The Code of Banking Practice (COBP) is a self-regulatory code which aims to promote good banking practice and foster good relations between banks and customers. The version of the COBP that we have adopted is available at www.bankers.asn.au. These Conditions of Use, as well as operation and features of your Account, are subject to the relevant provisions of the COBP adopted by us.

(b) Notices

You agree that all notices and other communications in connection with these Conditions of Use may be given electronically:

  • by emailing them to your last known email address or sending them through SMS to your last known mobile telephone number, or
  • by being made available on Macquarie’s website or through Electronic Services.

Where communications are made available on our website or through Electronic Services, we will notify you of this fact by email or SMS.

You should check your emails or SMS messages regularly.

(c) Exercise of our rights and waiver

Our rights can only be waived in writing. We may exercise any right, remedy or power in any way we choose. If we decide not to exercise a right, remedy or power this does not mean we cannot exercise it later.

(d) Severance

If any section or clause of these Conditions of Use becomes void or unenforceable under any applicable law in any State or Territory, then that section or clause will be removed from these Conditions of Use in so far as that State or Territory is concerned. The removal of any section or clause will not affect the remaining provision of these Conditions of Use nor will it affect the validity or enforceability of that clause in any other State or Territory.

11. If you have a concern, complaint or wish to query or dispute a transaction

We are committed to providing you with the best possible level of service, and improving this is important to us.
Please contact us immediately if you have a concern, complaint or you wish to query or dispute a transaction or an entry on a statement.

There are a number of ways to contact us:

  • Online
  • By mail: GPO Box 2520, Sydney, NSW 2001, or
  • By calling us, 24 hours a day, 7 days a week.

Upon receiving your feedback, we will have an initial response to you within 24 hours as addressing any concerns that you may have in a timely manner is important to us.

Chargebacks and disputes

Refer to section 8 of these Conditions of Use for details about disputes and chargeback rights concerning your Card.

What to do if you feel your complaint has not been resolved

If you are unhappy with how we have dealt with your complaint or feel we haven’t been able to deal with the concerns you have raised, you can refer your complaint to the Financial Ombudsman Service (FOS).

FOS can be contacted at:

Telephone: 1300 780 808
Email: info@fos.org.au
Online: www.fos.org.au

Mail: Financial Ombudsman Service, GPO Box 3, Melbourne, VIC 3001

12. Definitions

Account means any account that can be accessed with a Card where the relevant account terms and conditions state that the use of the Card is governed by these Conditions of Use.

ATM means an automatic teller machine owned by us or another financial institution.

Authorised Officer means a natural person nominated to operate an Account in the name of a company or corporate trustee.

Business Day means any day on which banks in Melbourne or Sydney are able to effect settlement through the Reserve Bank of Australia.

Card means a Debit MasterCard® we issue to you for use with your Account.

Card Details means the information printed on your Card including the Card number, expiry date and Card Verification Value (CVV).

EFTPOS means an electronic funds transfer service available at point of sale.

EFT terminal means electronic equipment used to initiate an electronic funds transfer at the point of sale.

Electronic Services includes online services and any mobile application that we make available to you to enable you to access and/or transact on your Account. Separate terms and conditions apply to your use of Electronic Services.

MasterCard means MasterCard International Incorporated.

PIN means the personal identification number for use with a Card that is required to be kept secret.

rediATM is any ATM which is branded rediATM, including National Australia Bank or Bank of Queensland branded ATMs.

we, us or Macquarie means Macquarie Bank Limited ABN 46 008 583 542 (Australian Financial Services Licence and Australian Credit Licence 237502).

you means a person to whom we have issued a Card. Where the context requires, "you" also includes the holder(s) of an Account. Where there is more than one Card holder or Account holder, "you" means each holder separately and jointly (context permitting). Any other grammatical form of "you" has a corresponding meaning.

Contact us

Phone 133 174
Post GPO Box 2520,
Sydney, NSW 2001

 

Lost and stolen Cards, suspected unauthorised transactions or divulged PINS?

Call 133 174 in Australia or 02 8245 0070 from overseas – 24/7.