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We're here to help and support you every step of the way. Contact our client service specialists to discuss your personal banking, business banking, broker or adviser needs.
Did you know our online banking allows you to do things like open a savings account, activate your credit card and manage your car loans payout figure?
Here you'll find FAQs, help and the support you need to help manage your Macquarie account.
Did you know you can reach our team of experts via live chat in Macquarie Online, using your browser? We’re available Monday – Friday 9am – 5pm, Sydney time.
With Macquarie Online, you can access and manage your account online anytime, anywhere, and reach us via live chat if you need help. | Get fast answers to all your questions online via our Help Centre. |
With Macquarie Online, you can access and manage your account online anytime, anywhere, and reach us via live chat if you need help. | |
For more help and support topics, visit Macquarie Help Centre
Get fast answers to all your questions online via our Help Centre. |
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With Macquarie Online, you can access and manage your account online anytime, anywhere, and reach us via live chat if you need help. | Get fast answers to all your questions online via our Help Centre. |
|
With Macquarie Online, you can access and manage your account online anytime, anywhere, and reach us via live chat if you need help. |
Get fast answers to all your questions online via our Help Centre. |
|
With Macquarie online, you can access and manage your account online anytime, anywhere. |
Get fast answers to all your questions online via our Help Centre.
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| Product / Service | Contact details | |
|---|---|---|
| Private bank | Speak to a Private Banker | Mon-Fri, 8:30am-5:30pm (Sydney time)
1800 640 145 |
| Become a client | Get started |
Existing Clients
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Request a call based on your business requirements. |
|---|---|
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Macquarie Business Online can manage your business finances.
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Get fast answers to all your questions online via our Help Centre.
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With Macquarie Online, you can access and manage your Business Savings Account online, anytime, anywhere. |
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| Product / Service | Contact details | |
|---|---|---|
| Commercial loans | Speak to a specialist: | Find a BDM |
| Product / Service | Contact details | |
|---|---|---|
| Home loans | Speak to a specialist: | Find a BDM |
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Track applications, view your existing client details and more. |
Chat with our broker support team via Broker Portal. |
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Get fast answers to all your questions online via our Broker Help Centre.
| AccreditationContact your aggregator for more information.
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For more help and support topics, visit Adviser Help Centre
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You can buy, sell and manage assets for your clients through Adviser Online. |
As a financial services professional, we know you're busy so leave your details and we'll call you back within 48 hours. |
For more help and support topics, visit Adviser Help Centre
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You can buy, sell and manage assets for your clients through Adviser Online. |
As a financial services professional, we know you're busy so leave your details and we'll call you back within 48 hours. |
| Product / Service | Contact details | |
|---|---|---|
| Cash | Need help? Contact us via live chat in Adviser Online.
| |
| Address: | GPO Box 1459 Brisbane, QLD 4001 |
For more help and support topics, visit Adviser Help Centre
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You can buy, sell and manage assets for your clients through Adviser Online. |
As a financial services professional, we know you're busy so leave your details and we'll call you back within 48 hours. |
| Product / Service | Contact details | |
|---|---|---|
| Managed accounts | Need help? | Contact us via live chat in Advisor Online |
| Address: | 1 Shelley Street Sydney, NSW 2000 |
For more help and support topics, visit Adviser Help Centre
|
You can buy, sell and manage assets for your clients through Adviser Online. |
As a financial services professional, we know you're busy so leave your details and we'll call you back within 48 hours. |
| Product / Service | Contact details | |
|---|---|---|
| Online trading | Phone: | |
| Email: | support@trading.macquarie.com | |
| Address: | GPO Box 2520 Sydney, NSW 2001 |
For more help and support topics, visit Adviser Help Centre
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You can buy, sell and manage assets for your clients through Adviser Online. |
As a financial services professional, we know you're busy so leave your details and we'll call you back within 48 hours. |
| Product / Service | Contact details |
|---|---|
| Cash & Macquarie Wrap | Need help? Contact us via live chat in Adviser Online.
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| Product / Service | Contact details | |
|---|---|---|
| Specialist investment | Phone: | |
| Email: | structuredinvestments@macquarie.com | |
| Address: | GPO Box 4294 Sydney, NSW 1164 |
For more help and support topics, visit Adviser Help Centre
|
You can buy, sell and manage assets for your clients through Adviser Online. |
As a financial services professional, we know you're busy so leave your details and we'll call you back within 48 hours. |
| Product / Service | Contact details | |
|---|---|---|
| Macquarie Wrap | Need help? Contact us via live chat in Adviser Online.
| |
| Address: | GPO Box 4045 Sydney, NSW 2001 |
| Product / Service | Contact details | |
|---|---|---|
| General enquiries | Email: | careers@macquarie.com |
| Product / Service | Contact details | |
|---|---|---|
| General enquiries | Phone: | |
| Email: | MediaANZ@macquarie.com |
| Product / Service | Contact details | |
|---|---|---|
| General enquiries | Email: | investorrelations@macquarie.com |
| Product / Service | Contact details | |
|---|---|---|
| ASIC Reference Checking and Information Sharing Protocol | Email: | HRServicedesk@macquarie.com |
Providing you with the best customer experience is our priority and your feedback is important to us.
We're sorry to hear you're not satisfied with your experience. Please let us know about it and we'll look into it further.
Macquarie is committed to ensuring accessibility for people with disabilities. Please reach out to the National Relay Service (NRS), an Australia-wide government initiative that can help you contact us if you are deaf and/or find it hard hearing or speaking with people who use a phone. The NRS has various types of relay calls available depending on your hearing and speech, and equipment you have.
From 20 April 2021, users must now register to use the NRS.
If you are deaf and/or have difficulty hearing or speaking, please call 133 677 and ask them to connect you to the relevant Macquarie number.
If you are deaf and/or have difficulty hearing or speaking, please call 0423 677 767 and ask them to connect you to the relevant Macquarie number.
If you can hear but have difficulty being understood over the phone, please call 1300 555 727 and ask them to connect you to the relevant Macquarie number.