Read about recent updates in the December Digital Download 2022

2022 has been another significant year in our platform development journey. As the year draws to a close, I’d like to thank you for partnering with us and we look forward to working with you in 2023 and beyond.

Throughout 2022 we’ve continued investing in our digital experience. Our new Adviser Online video shows you some of the latest features that we’ve delivered on the portal, as well as what we’re working on to continue improving your experience on Adviser Online. View this video by clicking on the image below:

In the new year, we’ll deliver more enhancements and I encourage you to keep an eye out for the Digital Download in February 2023. This edition will tell you more about what’s on the horizon for 2023, as well as what’s new and what’s coming soon.

Michelle Weber

Head of Wealth Product & Technology

Tell us what you think

This year, we changed the format of the Digital Download, and you can now read each edition online. We’d love to know how you’re finding this new online format by clicking either ‘yes’ or ‘no’ below.

2022 enhancements

Here are some of the key enhancements we’ve delivered in 2022 to help improve your digital experience:

• The Adviser Initiated Payment (AIP) functionality increased from $100,000 to $500,000 for cash accounts, meaning you no longer need to complete a form for payments up to $500,000.
• In response to your feedback, we released the capability for pension clients to receive their pension payments on a fortnightly basis. This new capability gives your clients greater payment flexibility.
• You can now initiate pension payments of up to $500,000 via Adviser Online. Previously, the limit was $30,000 so this was a significant step forward in our digitisation journey.
  
• Your clients can now approve AIP via Macquarie Authenticator. This has enabled a faster and more secure way for your clients to approve payments. View this video to find out more.
  
• We built an Adviser Education page, designed specifically to give you and your practice access to insights, market updates, technical advice, CPD webinars and more.
  
• To help you keep track of your client’s fee arrangements, we released an advice fee consent reporting page on Adviser Online. This page alerts you of upcoming fee arrangements that are due to expire.
  
• We improved our online experience with reporting enhancements to Adviser Online which included a new portfolio valuation page, highlights and requests sections on the wrap account details page and the introduction of search and sort in the wrap cash transactions page.
  
• We also improved the fee summary page on Adviser Online and you can now search by client to get an overall view of your clients’ fees.
  
• Throughout the year we’ve continually uplifted and improved Adviser Online. You can now access more information about your clients’ accounts and find the information you need in less clicks.
  
• We’ve also delivered several improvements on Request Centre to make it easier for you to submit requests and access your cases.

What’s new?

Helping you find the information you need on Adviser Online

We’ve made some enhancements on Adviser Online to help you find the information you need. Our latest enhancements include:

• Additional sorting options on the wrap cash transactions page. This means you can now sort via debit and credit columns and search for transaction descriptions (as displayed in the below screenshot).
• To provide a more seamless account opening experience, you will now be directed to the pending applications screen to submit supporting documents for cash, term deposit and online trading account applications.

We’ve updated some of our Target Market Determinations (TMD)

On Friday 9 December 2022, we updated the TMDs for our IDPS, Super, Pension and Separately Managed Account products. The TMDs describe the types of clients these products have been designed for, as well as any conditions that apply to the distribution of the products and distributor reporting requirements. Going forward, the TMDs will be reviewed and updated every 12 months. We’ll let you know each time new versions of our TMDs are made available.

What’s next?

Helping you prepare for our new digital ways of working

Early next year, we’ll no longer accept paper signed requests for withdrawals under $100,000 for Macquarie cash, vision cash and investment wrap accounts. This includes requests using the Macquarie Withdrawal Form and the Recurring Payment Form. We’re making this change as our digital functionality is a more secure way for you and your clients to process withdrawals. Read more below.

Monthly Tips & Tricks: What you need to know about transacting online

As we move to more digital ways of working, we encourage you and your clients to start transacting online. We’ve provided some tips and information about our online capability to help you and your clients get started.

Did you know?

You can make withdrawals (also known as Adviser Initiated Payments) on behalf of your client of up to $500,000 via Adviser Online. View this video for more information on how to initiate Adviser Initiated Payments (AIP).

Withdrawal tip

If your client has downloaded and registered for Macquarie Authenticator, they can approve AIP via the Macquarie Authenticator app. This is a safer and more secure for your clients to authorise payments. It’s also a more efficient way for you to process withdrawals on behalf of your client.

Encourage your clients to transact digitally

Your clients can also make withdrawals of up to $100,000 via Macquarie Online Banking and through the Macquarie Mobile Banking app. This webpage provides instructions on how to make withdrawals online and via mobile banking.

If your client needs help getting started with online banking, you can direct them to this webpage.

To help you navigate this change, we’ve also prepared some FAQs which you can access via Adviser Help Centre. From this page, search ‘Helping you transact online’ to learn more.

New Managed Investments (1 December 2022)

* IDPS only
** IDPS & Super

Helpful Resources

View our new Adviser Online video

Our new Adviser Online video shows you some of the latest features that we’ve delivered on the portal, as well as what we’re working on to continue improving your experience on Adviser Online.

Watch and learn our videos on Help Centre

Our Help Centre article, ‘How do I use Adviser Online?’ contains all our training videos to help you use Adviser Online.

Request Centre

Request Centre allows you to submit and manage requests in a faster and more secure way.

Need help?

If you’d like more information on any of these updates, you can visit Adviser Help Centre.