Our security

We’ve updated our security levels on Macquarie Online Banking to Enhanced or Ultimate mode. We’ve also introduced multi-factor authentication as a requirement for Enhanced and Ultimate modes. Multi-factor authentication uses two different layers of security to verify your identity and this can include your Macquarie ID and password followed by either a push notification, a rolling code to the Authenticator app or a SMS code. Please see Multi-factor authentication for more information.  
  
Following this change, you will experience issues with your screen scraper or aggregator applications which includes any third-party applications that require you to log in with your Macquarie username and password i.e. Moneysoft, Raiz, Spendee. These applications use your Macquarie login credentials to access your Macquarie banking information at any time. This means your banking passwords are stored with these providers and increases your risk of unauthorised access to payments and confidential information.  
  
Macquarie does not endorse, promote, or authorise the use of account aggregation services in connection with your Macquarie account(s) - this is reflected in our terms and conditions. 

Why Macquarie doesn't support screen-scraping

We understand that screen scraping is a solution that multiple software providers offer, however this involves the sharing of your confidential login credentials to that third party. We note the alarming rates of online fraud reported by the Australian Banking Association and as such must act in the best interests of clients, including introducing new security protection tools that help Macquarie clients stay secure online, and protect them from users who are not our clients from logging in. 

Other ways to connect with third-party applications and share data 

Another way you can share your data is to download your transactions from Macquarie then upload the data into the third party application, as it does not involve sharing login credentials. Please check with your third party directly if they support this functionality. Get instructions on how to search and download your transactions into .CSV or .QIF format.  
  
If you still wish to continue sharing your data, we recommend speaking to your provider on their Consumer Data Right (CDR) solution. CDR is an opt-in service that gives you the ability to share your data between service providers of your choosing, in a secure and automated way which is regulated by the Australian Government. You can check if your application provider is a Consumer Data Right (CDR) listed provider. If your service provider does not provide CDR, please reach out to them directly to find out more.  
  
For more information about CDR and how to set it up, please visit the CDR website for a step-by-step guide. 

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