Macquarie Authenticator is not working

If you’re having issues using the Macquarie Authenticator app to authorise transactions or account changes, one of these common fixes may help.

Macquarie Authenticator may not work on your new device if it’s still registered on another device.

To deactivate Macquarie Authenticator in Macquarie Online Banking:

1. Hover over the Settings icon on the side menu then click on Security Settings
2. Scroll down to Connected Devices
3. Click Manage
4. Find the device you wish to deactivate Macquarie Authenticator from and click Deactivate app
5. We’ll send an actionable push notification to your registered device to verify yourself
6. Select Approve.

This will stop notifications from being sent to this device. You will also no longer be able to verify actions from this device.

1. Open the app store on your device and search ‘Macquarie Authenticator’:
2. Click Update next to the lock icon
3. Once the update has finished, you can use it as usual.
    

In your phone security settings, check that you have notifications enabled for the Macquarie Authenticator app.