To become the servicing adviser on a client’s account you'll need to be granted permission from either the client, the previous adviser or the changing dealer.
Client signed requests
Clients can approve the change of a new servicing adviser on their account. They can do this in two ways:
- complete a Third Party Authority form appointing the new adviser available at Adviser Tools; OR
- provide a signed letter, as per the client’s signing instructions, appointing the new adviser.
For more information about third party authority forms see the Help Centre article on Third party authority to access.
Adviser/Dealer requests
New advisers can be approved by either the same dealer if the transfer is internal or by an external broker if the client moved from one dealer group to another.