Partner brand transaction account closures

As the product issuer, Macquarie Bank reached out to you in early June 2026 to provide 90 days’ notice regarding the closure of your transaction account(s).

Macquarie has made the decision to discontinue offering the following  products:

• AFG Home Loans - Icon Transaction Account
• Aussie Home Loans - AHL Loan Transaction Account
• Connective - Smart Options Transaction Account
• Mortgage Choice - Mortgage Choice Transaction Account
• Vow Financial - Vow Transaction Account
• Yellow Brick Road - Yellow Brick Road Empower Transaction Account

This means the above transaction account(s) will be closed on or shortly after 4 October 2026 in accordance with clause 9 of the Transaction and Offset accounts terms and conditions.

There will be no changes to your offset or home loan accounts. 

However, if you’re making repayments to your home loan from your transaction account, please follow these steps

If you have one or more accounts, the communication we sent you lists out your accounts and their balances. 

If your account:

• has a balance of $0, you don’t need to do anything 
• has a positive balance, you’ll need to transfer your funds out of your account before 4 October 2026. See How do I transfer funds from my account?
• is overdrawn, you don’t need to do anything. We’ll bring your balance back to $0, and this won’t impact your credit record.

If you’re making repayments to your home loan from your transaction account, please follow these steps.

We’ll automatically close your account(s) on or shortly after 4 October 2026.

Once your transaction account(s) have been closed:

• all linked debit cards will stop working 
• any recurring payments or direct debits will cease 
• any incoming transfers will be returned to the sender’s account
• you will receive a closing statement.

If, when we close your account, you have a positive balance of:

• less than $500, we’ll take that as your instruction to donate those funds to a charity of our choice. We’ll comply with these instructions by transferring your funds by direct bank transfer to a charity of our choice within 30 days of account closure. You can contact us any time after closure to reclaim your balance.
• $500 or more, any remaining balance held in your accounts after this date will be held by us until we receive your instructions. Please note, if there’s no activity to reclaim your balance for seven years, balances of $500 or more may be classified as unclaimed money and sent to ASIC.

If you’re using one of the above transaction account(s) to make repayments to your home loan, you’ll need to make alternative arrangements before 4 October 2026.

If you don’t update your repayment details, you may fall into arrears, which could impact your credit report. 

You can view and update your direct debit via your online banking:

1. In your online banking, hover over your home loan account in the account list (How do I access my online banking?)
2. Select I want to 
3. Select Manage home loan 
4. Select Manage direct debit 
5. Select Home loan repayments and then Next 
6. Select the new account to debit from or Add new. The account must be in the name of at least one of the borrowers. If you have a company or trust loan we may contact you to ask for more details. 
7. Select Review/Confirm 
8. Once you’ve reviewed, select Confirm to finalise your changes.

You can access your online banking at the links below:

• AFG Home Loans - Icon Transaction Account
• Aussie Home Loans - AHL Loan Transaction Account
• Connective - Smart Options Transaction Account
• Mortgage Choice - Mortgage Choice Transaction Account
• Vow Financial - Vow Transaction Account
• Yellow Brick Road - Yellow Brick Road Empower Transaction Account

If you haven’t logged into your online banking for some time, we may need to perform some additional security and verification steps to protect your account.

Try one or more of these steps:

1. Check your Access Code is correct – See How do I recover my Access Code?
2. Reset your password – See How do I reset my password?
3. Change your internet browser – If you’re seeing ‘A system error has occurred’, it’s possible the login issue could be related to your internet browser. Try using a different browser to log in, or upgrade your current browser to the latest version. Most browsers update automatically, but you can also manually check for updates via your browser’s menu or system preferences.
4. Try another device – If you’re having problems accessing online banking through a browser on your mobile or tablet, try using another mobile device or a desktop PC or laptop.

To recover your Access Code:

1. Navigate to your online banking portal
2. Select Forgot login details?
3. Select Forgotten your Access Code
4. Enter your Last name, Date of birth, and Email address.

To recover your password:

1. Navigate to your online banking portal
2. Select Forgot login details?
3. Select Forgotten your Password
4. Enter your Access Code and registered phone number.

You can make payments out of your account up to $20,000 each day via your online banking. Follow the steps below:

1. Select Make a payment or transfer
2. Select the account the payment should come from
3. Select one of your accounts to transfer to, or select a payee or biller (BPAY^®) to make a payment to, from the list. You can also add a New payee or biller (BPAY) by selecting New payee +.
4. Enter the amount and an optional payment description for the payee (e.g. Reference number)
5. Check the payment date. Select to pay Now, or Later or if you’d like to set a recurring payment.
6. Select Next
7. Select Review
8. Check all details are correct and select Confirm.

For payments over $20,000, please use the Macquarie withdrawal form.

Before we close your account(s), we suggest you download your statements via your online banking. Follow the steps below:

1. Hover over your account in the account list
2. Select I want to and click View account statements in the menu drop-down
3. Select the statement to download
4. Once the file has finished downloading, access the statement from your browser status bar.

Once your account(s) are closed, you can access your historical account statements by contacting us.

If you’d like to view a list of scheduled and recurring payments on your account(s), you can do this via your online banking. Follow the steps below: 

1. Select the $ icon from the side menu, or first click on the menu icon in top left-hand corner to display the side menu 
2. Select Scheduled payments.

For a list of direct debits on your account(s), please contact us via the phone number below.