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Security and scams
Arm yourself with information on the latest scams and fraud activity. Learn how to protect yourself with useful tips to help you stay safe online and beyond.
Latest scams alerts
Stay informed on the latest scams. Get up-to-date information on how scams work and what to look out for so you can protect yourself.
We’re here to help you
Need emergency support?
24 hours a day, 7 days a week
| Australia: | 02 8550 5666 |
| Overseas: | +61 2 8550 5666 |
Report a scam
If you receive any suspicious emails or communications impersonating Macquarie, please forward them to scams@macquarie.com.
Support in difficult times
If you’re experiencing financial hardship, or suspect you've been affected by financial abuse or other financial hardship, please reach out to us as soon as possible. We can work on a solution to support you.
You’re set for safety with Macquarie Authenticator
Macquarie Authenticator connects with your digital banking so you have the control to approve or deny any changes to your banking. Giving you confidence your information and account have the highest level of safety – 24/7.
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Accessibility options
Translating and Interpreting Services
If English isn’t your first language, we can arrange for an interpreter to help you communicate with us over the phone. We do this through TIS National, a free service provided by the Australian government.
To use this service, simply ask for an interpreter when you call us, and we’ll arrange an interpreter to help you with your banking needs.
National Relay Service (NRS)
If you’re deaf, hard of hearing, or find it difficult speaking on the phone, you can contact us via the NRS, an Australia-wide government initiative which offers relay call options.
To get in touch, you can contact the NRS and ask them to connect you to our team on (+61 2 8550 5666).
National support services
You can also find valuable resources and support from these external organisations.
IDCARE
Australia and New Zealand's national identity and cyber support service. They provide support to individuals and organisations to reduce the harm from the compromise and misuse of identity information.
Equifax
A credit reporting agency that provides information and analysis on credit history. It offers services to help protect against identity theft and fraud.
Scamwatch
Run by the Australian Competition and Consumer Commission (ACCC), Scamwatch provides information to consumers and small businesses about how to recognise, avoid and report scams.
Additional information
This information has been prepared by Macquarie Bank Limited ABN 46 008 583 542 AFSL and Australian Credit Licence 237502 and does not take into account your objectives, financial situation or needs. Before making any financial investment decision or a decision about whether to acquire a product, a person should obtain and review the offer documents relating to that product and also seek independent financial, legal and taxation advice. Lending criteria, fees and T&Cs apply. We make no guarantee concerning the accuracy of data and information contained on third party websites.