Using your Macquarie ID

A Macquarie ID is a unique eight-digit user ID, or access code, for accessing Macquarie platforms. If you’re a user across our other platforms or portals, you’ll receive a unique Macquarie ID for each platform. This will enable the following access:

• Customers can access Macquarie Online Banking and the Macquarie Mobile Banking app
• Brokers or support staff can access Macquarie Broker Portal
• Advisers can access Macquarie Adviser Online.

You’ll need both your Macquarie ID and your password to access any of the Macquarie platforms or portals.
 

When a new customer joins Macquarie, they’ll receive an email with their Macquarie ID, which will help them get set up on Macquarie Online Banking and the Macquarie Mobile Banking app.

If your customer has requested an offset or transaction account as part of their home loan application, we’ll typically send this email to them once they’ve returned their home loan documents after formal approval.

If your customer has opened multiple everyday banking products (e.g. a savings account and a transaction account) or an additional home loan application has settled, which didn’t have their original ID correctly entered within the application, they may receive multiple Macquarie IDs. This means, when they log into Macquarie Online Banking or the Macquarie Mobile Banking app, they won’t see all their products they hold with us (e.g. home loans, savings and a transaction account).

If this occurs, they’ll need to merge their IDs, which will bring all their everyday banking products under the one profile. To merge these profiles, they’ll need to contact us via live chat in Macquarie Online Banking or the Macquarie Mobile Banking app. Ensure they have both their Macquarie IDs ready and can confirm which ID they’d like all their products within.

Note: merging Macquarie IDs is only possible for IDs held by the same individual or entity.