How do I log in to Macquarie Broker Portal?

To log in to our Broker Portal, you’ll need to have your Macquarie ID and password* and have set up Macquarie Authenticator.

Then:

  1. Go to Broker Portal, enter your Macquarie ID and password, select log in.
  2.  You’ll receive a push notification on your registered device.
  3. Authorise your log in via Macquarie Authenticator.
  4. Once verified, you’ll have access to Broker Portal.

You can also personalise your security settings, manage your connected devices and trust browsers to suit your needs.

*Note: when logging in for the first time, you’ll be prompted to set up your password.

Where can I find my Macquarie ID for Broker Portal?

For brokers, your Macquarie ID (or access code) was sent to your registered email address when you completed your accreditation with us.

For support staff, when your broker registered you in Macquarie Broker Portal, we sent an email to help you get started in Macquarie Broker Portal. This email contained your Macquarie ID.

Forgotten or lost Macquarie ID

If you’ve forgotten your Macquarie ID, go to the Macquarie Broker Portal log in page and select 'Forgot log in details?' and then select 'Forgotten your Macquarie ID?'.

What is Macquarie Authenticator?

Macquarie Authenticator is our fast and secure multi-factor authorisation method. You’ll need to set up Macquarie Authenticator with your registered mobile device so you can receive either push notifications or codes to verify your details each time you log in.

Setting up Macquarie Authenticator for Broker Portal

If you haven’t set up Macquarie Authenticator for Broker Portal, on your first log in to Broker Portal you’ll be prompted to:

  1. Download Macquarie Authenticator by either:
    • scanning the QR code that will appear on the side panel of Broker Portal, or
    • downloading from the Apple App Store or Google Play.
  2. Enter your Macquarie ID and password into Macquarie Authenticator
  3. Finalise the set up in Macquarie Authenticator:
    • Select Confirm on the important information screen
    • Select Next
    • Enter the SMS safe code that has been sent to your registered mobile (or if you have another device registered, you’ll be asked to verify on that device)
    • Enable push notifications when prompted
    • select Done.
  4. Select Return to log in
  5. On the Broker Portal log in page, enter your Macquarie ID and password, select Log in
  6. On Macquarie Authenticator, you’ll receive a push notification on your registered mobile device
  7. Verify your log in on Macquarie Authenticator using your biometrics or 6-digit passcode
  8. Once verified, you’ll have an option to trust your browser in Broker Portal, which can remove the authentication step each time you log in
  9. You’ll now be logged into the Broker Portal on your browser.

Why didn’t I receive the SMS code to set up Macquarie Authenticator?

The SMS will be sent to the mobile number registered to the Macquarie ID you’ve used.

If you’re support staff, check with your broker that you’ve been registered as support staff with your own Macquarie ID and using your mobile number. If your mobile number needs to be updated, you’ll need your broker to remove your access and re-register you, and you’ll receive a new Macquarie ID with your updated mobile number.

What are Macquarie Authenticator push notifications?

A push notification from Macquarie Authenticator is a small banner that will appear on your mobile device when you need to verify an activity in the Broker Portal.

It may appear when:

How do I receive push notifications in Macquarie Authenticator?

To receive a push notification on your mobile device, you’ll need to have notifications turned on for Macquarie Authenticator. You can find this in your mobile device settings.

See our help centre article notifications for Macquarie Authenticator for more information on how to approve and deny notifications and what to do if you’ve received a notification you don’t recognise.

Why haven’t I received a push notification?

You may not be able to receive a push notification if your: 

  • access to the internet is down or have limited mobile reception 
  • push notifications on your device aren’t enabled
  • Macquarie Authenticator hasn’t been updated recently
  • Macquarie ID isn’t linked to Macquarie Authenticator, or
  • mobile number isn’t the registered number for your Macquarie ID.

If this happens, please check the following:

  • Check your Macquarie ID is registered to your mobile device. If you’re a broker’s support staff, you may need to check that you’ve been set up as a registered support staff by your broker.
  • Notifications are enabled for Macquarie Authenticator: check your device settings and then try again by clicking on Resend verification on Broker Portal.
  • Log into Macquarie Authenticator and check Tasks on the bottom of the screen to see if there are actions needing approval.
  • Update the Macquarie Authenticator app on your mobile device.

How do I link multiple Macquarie IDs to the same device for Macquarie Authenticator?

Linking multiple Macquarie IDs to the same device may be required if you hold more than one Macquarie ID. Some examples may include:

  • a broker, or support staff who also holds your personal banking with Macquarie as a customer
  • support staff, who manage multiple brokers across different offices

If you’ve already downloaded the Macquarie Authenticator app from your app store, you can link multiple Macquarie IDs to the same app.

  1. Log in to the Macquarie Authenticator app
  2. Select Menu
  3. Select Add new
  4. Add your new Macquarie ID and Password
  5. Enter the SMS code that’s sent to your registered device
  6. Click Done.

How can I reset my password for Broker Portal?

You can reset your password for Broker Portal using Macquarie Authenticator, simply:

  1. Go to the Broker Portal log in page and select Forgot log in details?
  2. Then select Forgotten your Password
  3. Enter your Macquarie ID and your mobile number. Select Submit.
  4. You’ll receive a Macquarie Authenticator push notification on your registered device to accept the change, select Yes, reset.
  5. Create new password.
  6. Once completed, return to the Broker Portal log in page and your new password will be ready to use.

Once logged into Broker Portal, you can also update your password in the Security Settings.

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    Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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