Open a new facility

1. Application sent to administrator: The administrator will receive an email with a link to complete the application. See the section below for what you’ll need to complete an online application.
2. Review and approve: Approvers will receive an email to review and approve the application. Depending on the application type, there may be two approvers. Any new approvers will be asked to provide their personal details for electronic verification.
3. Account users: Any new electronic banking users and account signatories need to provide their personal details for electronic verification.
4. Upload additional documents: If any further documents are needed, you’ll receive an email with instructions on how to upload them securely.
5. Final submission: Once all required documents have been provided, you can submit the application details.
6. Application review and facility opening: We’ll review your application and contact you if we need any further information before opening the facility. Please note that any missing or incomplete information may delay the application.

To complete the online application, have the following information ready:

• Requirements specific to your entity type. See what you need to open a business banking account
• Approvers for the application, depending on the entity type:
  • Individual: the individual 
  • Company: two directors, or a director and a company secretary
  • Sole director: the sole director 
  • Trusts: the trustees 
  • Partnership: two partners
• Signatories for the new facility
  • Method of operation for the facility (e.g. any one to sign)
• Details of electronic banking users.

You can track the progress of your application at any time via the online application link that was sent to your email. The application status will appear under the ‘status’ heading, and you’ll also see any pending actions or outstanding items.