Feedback and complaints

Providing you with the best customer experience is our priority and your feedback is important to us.

Phone within Australia

Monday to Friday 8:30am – 5:30pm (Sydney time)

1800 899 485

Post

Write to us at:

The Complaints Officer,
Macquarie Bank Limited,
GPO Box 4294,
Sydney NSW 1164

Help and support

Visit our online help library

Phone international

Monday to Friday 8:30am – 5:30pm (Sydney time)

+61 73233 8277

Other options

If you have raised your concerns with our Client Care team, and you are not satisfied with the outcome proposed or you believe that we have not resolved your complaint fairly, then you can request to have your complaint reviewed free of charge by either our Customer Advocate, or the Australian Financial Complaints Authority (AFCA).

Customer Advocate

The Macquarie Customer Advocate’s role is to make it easier for our customers by helping to facilitate fair complaint outcomes and minimising the likelihood of future problems.

Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) provides independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001