Monday to Friday 8:30am – 5:30pm (Sydney time)
Write to us at:
The Complaints Officer,
Macquarie Bank Limited,
GPO Box 4294,
Sydney NSW 1164
Visit our online help library
If you have raised your concerns with our Client Care team, and you are not satisfied with the outcome proposed or you believe that we have not resolved your complaint fairly, then you can request to have your complaint reviewed free of charge by either our Customer Advocate, or the Australian Financial Complaints Authority (AFCA).
The Macquarie Customer Advocate’s role is to make it easier for our customers by helping to facilitate fair complaint outcomes and minimising the likelihood of future problems.
The Australian Financial Complaints Authority (AFCA) provides independent financial services complaint resolution that is free to consumers.
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001