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Feedback and complaints
Providing you with the best customer experience is our priority and your feedback is important to us.
I have some feedback
We’d love to hear your feedback or suggestions on our products and services.
I have a complaint
We’re sorry to hear you’re not satisfied with your experience. Please let us know about it and we'll look into it further.
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Write to us at:
The Complaints Officer,
Macquarie Bank Limited,
GPO Box 4294,
Sydney NSW 1164
Help and support
Visit our online help library
Other options
If you have raised your concerns with our Client Care team, and you are not satisfied with the outcome proposed or you believe that we have not resolved your complaint fairly, then you can request to have your complaint reviewed free of charge by either our Customer Advocate, or the Australian Financial Complaints Authority (AFCA).
Customer Advocate
The Macquarie Customer Advocate’s role is to make it easier for our customers by helping to facilitate fair complaint outcomes and minimising the likelihood of future problems.
Australian Financial Complaints Authority
The Australian Financial Complaints Authority (AFCA) provides independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001