You can use multiple devices

You can install the Macquarie Authenticator app on more than one Apple iOS and Android device.

You’ll need to link your Macquarie ID on each device, and you'll need to verify through the Macquarie Authenticator app set up on any devices that you’ve already registered.

When to deactivate a device

For your security, we register all mobile devices that you have installed the Macquarie Authenticator app on.

You may want to deactivate a device when you upgrade your mobile device or if your device has been stolen or lost.

Deactivating the Macquarie Authenticator app from a device will stop notifications from being sent to that device. You won’t be able to verify actions from this device anymore. You can always set up the Macquarie Authenticator app again on your device if you want access back.

How to deactivate a device

You can deactivate any mobile devices that has the Macquarie Authenticator app installed either through Macquarie Business Online or via the Macquarie Authenticator app on the device you want to deactivate.

Deactivate via Macquarie Business Online

  1. Log in to Macquarie Business Online
  2. Select the profile icon in the right-hand corner of the top bar menu
  3. Select Security
  4. Find Connected devices and select Manage on the device of your choice
  5. Deactivate your Macquarie Authenticator app by selecting Deactivate app or Deactivate all
  6. We’ll send your registered device an actionable push notification to verify the deactivation
  7. Complete your Macquarie Authentication.

Deactivate via Macquarie Authenticator

  1. Open the Macquarie Authenticator app
  2. Select the menu icon
  3. Select the icon adjacent to your Macquarie ID
  4. Select the option Deregister Macquarie ID.

How can I authenticate when I’ve lost my device, or I have a new one?

If you’ve lost your device(s) and can’t deactivate the Macquarie Authenticator, please call us on 1800 620 673 (+61 2 8245 4177 if calling from overseas).

If you have a new device and your old device is still available to you, please follow the steps above to deactivate the old device using the Macquarie Authenticator app. Once your old device is deactivated, you’ll easily be able to register the Macquarie Authenticator app on your new device.

If your old device is no longer available to you, you’ll need to call us on 1800 620 673 (+61 2 8245 4177 if calling from overseas).

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