How to log in

To log in to Macquarie Business Online (MBO):

  1. Go to macquarie.com.au
  2. Select Log in, located in the top right-hand corner
  3. Select Business Banking
  4. Select Macquarie Business Online and follow the prompts.

Setting up Macquarie Authenticator

If you have authoriser-level access, your first successful MBO login will display a unique QR code to download the Macquarie Authenticator app. For your security, do not share this code. You need to download and set up the app before you can proceed any further in MBO. 

To use the QR code to download and set up the Macquarie Authenticator app:

  1. Open the camera on your phone or tablet device and hold it over the QR code on your screen
  2. Select the prompt to open macquarie.com.au
  3. Install the Macquarie Authenticator app from your app store
  4. Open the app and allow ‘Authenticator’ to send you notifications (if prompted)
  5. Select and confirm a six-digit PIN
  6. To add your Macquarie ID, select Add with Macquarie QR code
  7. Select Scan Macquarie QR code
  8. Allow Authenticator access to your camera on your device
  9. Hold your device over the QR code on your screen
  10. Read and Confirm the Important Information
  11. Select Next
  12. Enter the six-digit secure code sent via SMS
  13. Select Done.

Setting your password

To set your password in Macquarie Business Online follow these steps:

  1. Go to macquarie.com.au and select Log in, then Business Banking to access Macquarie Business Online
  2. Select Forgot log in details?
  3. Enter your Macquarie ID and mobile number, then select Submit.
  4. Enter the secure SMS code sent to your registered mobile number. If you didn’t receive an SMS see Macquarie ID and passwords.
  5. Create your new password.

Troubleshooting MBO login issues

If you are having trouble logging in, please try the following solutions:

  1. Navigate to Macquarie Business Online: If you’re receiving the error ‘You are not registered for this service’, you might be trying to log in on the wrong page.
  2. Go to macquarie.com.au and select Log in then Business Banking to access Macquarie Business Online.
  3. Check your Macquarie ID is correct: See Macquarie ID and passwords.
  4. Reset your password: See Macquarie ID and passwords.
  5. Change your internet browser: If you’re receiving the error ‘A system error has occurred’, it’s possible that the login issue could be related to your internet browser. Please try using a different browser to log in.
  6. Try another device: If you’re having problems accessing Macquarie Business Online through a browser on your mobile or tablet, try using another mobile device or a desktop PC or laptop.

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    Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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