What’s a payee or biller?

A payee or biller is a person or organisation to whom you want to pay or transfer funds. You need to enter the payee’s or biller’s account details once you’ve logged into Macquarie Online Banking or the Macquarie Mobile Banking app before you can pay them or transfer funds to them. You can choose to save these details to your payee list so you can make future payments to them without having to re-enter their account information.

You’ll need the information outlined below to make a payment or a funds transfer to a payee or biller. Always check that you have entered these details correctly before submitting your payment request.

To make a funds transfer, you’ll need:

  • account name (this is not required to process the payment but is useful as a payment reference)
  • account number
  • BSB
  • Or PayID (either the Mobile, email, organisation name or ABN)

To pay a bill via BPAY®, you’ll need:

  • biller code
  • customer reference number.

You can add, edit or delete a payee or biller.

Add a payee or a biller

To add a payee or a biller in Macquarie Online Banking:

  1. Select the $ icon from the side menu; or first click on the menu icon in top left-hand corner to display the side menu
  2. Select Payees and billers or Make a payment
  3. Select New payee
  4. Select between Payee or biller and PayID
  5. Enter payee details and click Save.

To add a payee or a biller in the Macquarie Mobile Banking app:

  1. Select the $ icon on the front screen
  2. Select Pay
  3. Select the account you intend to pay from
  4. Select Add new payee to set up the payee
  5. Select the payee type (Payee, Biller or PayID)
  6. Enter the payee’s details
  7. Choose whether you’d like to save the payee to your payee list. Select Use.

Edit or delete a payee or a biller

To edit or delete a payee or a biller in Macquarie Online Banking:

  1. Select the $ icon from the side menu; or first click on the menu icon in top left-hand corner to display the side menu
  2. Select Payees and billers
  3. Find the payee or biller you want to update
  4. Click on the Pencil to update or the Bin to delete.

To edit or delete a payee or a biller in the Macquarie Mobile Banking app:

  1. Select the $ icon on the front screen
  2. Select Pay
  3. Select any account on the Paying from screen
  4. Find the payee or biller you want to update
  5. Swipe left on the payee name and select Edit or Delete.

Nominated accounts

 If you have a Home Loan or Offset with a BSB starting with 183, you can call us on 1800 007 722 to load the account as a nominated account.

Delete nominated account

We can delete or remove a nominated account once we receive one of the below from you or your adviser:

  • Your signed request provided via email or mail
  • Your verbal confirmation
  • An email from your adviser.

It’s important to ensure the BSB and account number are correct. The account name is not used for processing payments and we do not match the account name against the account number you provide. Entering incorrect details may mean the wrong account is credited and it may not be possible to recover the funds.

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