Our chat feature lets you quickly connect with a member of our team via Macquarie Online Banking or the Macquarie Mobile Banking app, without needing to make a call.
You can use chat to get help with the following Macquarie accounts:
Chat is available for extended opening hours from Monday to Friday, 8am to 8pm Sydney time (excluding public holidays). This means you can get comprehensive support at a time that suits you best, beyond traditional business hours.
Reminder: Please don’t share any sensitive information, such as your password, on chat.
Once your chat has ended, you can easily refer back to it in your chat history.
Reminder: Please don’t share any sensitive information, such as your password, on chat.
Once your chat has ended, you can easily refer back to it in your chat history.
Before you start a chat, it’s a good idea to have all your relevant documentation handy (e.g. a case or account number), and any questions you may have so that your chat experience is easy and efficient.
When you’re typing your message, try to provide as much detail as possible – especially if it’s about a specific account. Providing your account number will help our team provide accurate and complete information. However, please don’t share any sensitive information, such as your password, on chat.
Our team can see the transcripts of your previous chats, so if your message relates to an earlier enquiry, they’ll be able to follow up easily.
You can minimise the chat window during a chat. If you have notifications enabled, we’ll send you a push notification as soon as we’ve replied, so you can carry on with your day knowing you won’t miss our reply.
See how you can enable notifications for:
Typically, you’ll have 24 hours to reply to our chat once we’ve responded.
If you start a chat outside of business hours (e.g. on Saturday morning), don’t worry – the chat won’t time out if we haven’t responded yet.
Once our team is back online during business hours, we’ll respond to the request and then you’ll have 24 hours to respond before the chat times out.
If we respond to you before close of business on Friday, the chat will usually time out before the next business day (i.e. Monday) if we don’t hear back from you.
You can look back at your previous conversations with us in your chat history.
In Macquarie Online Banking:
In the Macquarie Mobile Banking app:
If you have the chat box open in either your app or browser, you can also find the chat history linked at the top so you can easily access it whenever you need.
Yes, if you prefer to dictate your message, services like Microsoft 365 and Apple dictation can help you draft chat messages easily.
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Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team will respond during business hours from Monday to Friday (excluding public holidays)
Please get in touch as soon as possible so we can work together to find the right solution for you.
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
