An unresponsive data feed is usually caused by expired ESI details. To check the status of your ESI access:
- Log in to Adviser Online
- Click your profile icon from the right-hand side of the top menu and click ESI details.
You will see the current ESI details status, the expiry date, and the date your current code was requested.
If your ESI details are active but you have an unresponsive data feed double check that your ESI details are entered correctly into your external system.
If your code is inactive then you need to generate a new code (see below).
If your ESI details are active and correctly entered into your external system and you are still having trouble, please contact your software provider for troubleshooting.
If you’re still having issues connecting your data feed, please contact your Relationship Manager or Macquarie Adviser Services at email@example.com