What is bulk transacting?

Bulk transacting helps you efficiently collect funds, make bulk payments and make multi BPAY® payments from your client's Cash Management Account (CMA). 

Please note: To obtain authorisation for bulk transacting as an adviser, you’ll need to undergo a successful registration process through a Relationship Manager (RM) or Business Development Manager (BDM). In addition to being registered for bulk transacting, your client will need to complete a third-party authority form to provide you with access to debit their account.

To start making payments:

  1. Log in to Adviser Online
  2. Click Payments and select Bulk payments from the left hand menu
  3. Download the applicable template via the download templates button. Please make sure you use the correct template (eg only include financial services payments in a financial services payment template)
  4. Double check you aren't exceeding your client-granted authority for any of your clients when bulk transacting
  5. Complete the details of your transactions, taking note of the form guidelines found by holding your mouse over the red arrows. Ensure the file details are correct
  6. You may notice text stating ‘END OF FILE’. Please leave this text
  7. Once complete save the template as a CSV file. Note: The CSV file may differ for Apple users.
    • Please note: If using the Financial services payment (Debit file) the payment will only be successful if the bank account details entered match the nominated fee bank account provided at the time of registration
  8. Select upload file to submit your completed template
  9. Enter the processing date and select proceed to review
  10. Confirm the transaction details are correct
  11. Enter the password generated by your online security token and select authorise
  12. If the details are incorrect, select back to upload a new file or start again. 

A confirmation screen will then appear to show the file has been uploaded successfully. 

We recommend you upload files before 2pm (Sydney time) for successful payments to be received in the destination account overnight. 

For financial services payment files, the funds will be received in the end account as one consolidated amount.

Authority levels

  • General withdrawal authority – enables you to make withdrawals for any purpose including withdrawing fees, making tax payments to the Australian Taxation Office (ATO) or investment payments. 
  • Financial services debit authority – enables you to withdraw from your client's cash account to an account held in the name of, or controlled by, your company or firm through which you are licensed to provide financial services.
  • Government / Tax payment authority – enables you to make payments from your client's Macquarie CMA to the ATO (with the Tax payment template).  

After submitting a payment file in Bulk Transacting, you can obtain a status update by following the below steps. 

  1. Log in to Adviser Online
  2. Select Payments and click Bulk payments from the left hand menu
  3. Select the Complete tab and choose to view per admin office or all at once
  4. Click View under actions, select the report type and format
  5. Click Generate.

Different report types

  • Full – file has been successful. All transactions have been processed. 
  • Errors – some transactions in the file were unsuccessful. Only those transactions containing errors will be withheld from processing, all other transactions will be processed as requested. 
  • File failed – the complete file has been unsuccessful. No transactions have been processed. 

When downloading an error file, only the errored accounts will fail and the rest of the file will be paid successfully. 

Please note the Australian Taxation Office (ATO) imposes an incoming crediting amount of $99,999.99. Any amount greater than this will generate an "amount missing or invalid" error message. 

You can get around this by adding multiple lines to debit the same account up to an amount of $99,999.99. 

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

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