Making Adviser Initiated Payments from a cash account

Adviser Initiated Payments (AIPs) allow you to make a one-off or scheduled (recurring) payments on behalf of your client from their cash account. It’s fast and easy for you to make payments using AIPs. 

AIPs are available for a number of different payment types including:

• PayAnyone, available to any account in Australia with a transaction limit of $500,000 per day (note: there is no daily limit on transfers from a linked CMA into an Accelerator account and vice versa) depending on what authority level you hold.
• BPAY^® payments (subject to BPAY biller code limits).

For more information see Understanding daily limits on payments and transfers in Personal Help Centre.

^® Registered to BPAY Pty Ltd ABN 69 079 137 518

AIPs are available for clients with signing instructions of 'Sole authorisation’ or ‘Dual authorisation’. All client authorisations must be made using the Macquarie Authenticator app. There may be certain scenarios where you can’t use AIPs in Adviser Online, see Understanding requests that can’t be completed digitally.

Note: Direct debits or scheduled payments cannot be set up from an Accelerator account, however, you can set these up from the CMA.

1. Log in to Adviser Online
2. Search for the client or account you want to make the payment from in the global account search bar
3. Choose the account
4. Select Make a payment
5. The Make a payment screen will open. You can choose to make a payment to a saved payee or biller, another client account, or add a new payee or biller
6. Select the account or biller you’re paying to. If you’re making a payment from an Accelerator account OR a Macquarie Vision Savings account, then the linked CMA or Macquarie Vision Cash account will be automatically selected.
7. Enter the amount to transfer and, if you’d like, a description to appear on your client's or the recipient’s statement
8. If applicable, enter the EFT code or Customer Reference Number (CRN) associated with the payment
9. Select when you’d like the payment to occur: Now, Later, or Recurring payment
10. For a Recurring payment, select how often the payment should occur and an end date, if applicable. Please note:
    • you can't continue a recurring BPAY payment for more than 12 months
    • for monthly and quarterly recurring payments you can select a non-processing day (weekends and national public holidays) as the start date. Payments that fall on non-processing days will be deducted from your clients’ account on the banking day before the due date.
11. Review the details of the payment and select Next.
    

You can make AIPs from an Accelerator account to a linked CMA only. However, please note the following limitations:

• You can’t set up direct debits or scheduled payments for Accelerator accounts.
• You can’t set up recurring payments from an Accelerator account. However, you can set up recurring payments from a CMA to an Accelerator account.

If the payment requires authorisation, follow the AIP steps above and then: 

1. Once you’ve entered the details of the payment, and selected Next, you’ll need to select the payment authorisers. You’ll be able to select either one sole authoriser or two dual authorisers to approve the payment.
2. Under Authorisation method, you'll see the method your client must use to authorise the payment.
3. Select Send authorisation. The authoriser(s) selected as approvers of the payment will receive a push notification on their mobile device.

1. If your client has registered for Macquarie Authenticator, they will receive a push notification on their mobile device to approve or deny the payment. Your client has 24 hours to action the push notification in the mobile app. 
2. Once your client(s) approve the push notification, the payment will be authorised. This will be reflected in ‘Manage payments’, and the adviser who initiated the payment will receive a notification in Adviser Online advising them that the payment has been authorised.

If a client denies the push notification, the payment won’t be authorised and this will be reflected in Adviser Online.

To generate a new push notification after the previous one has expired (after 24 hours), navigate to the task or payment and click Resend notification.

See Making payments from Cash Management Accounts (CMA), Accelerator, and Wrap IDPS accounts.

If you have Accelerator Account Transfer Authority, you’ll be able to create a payment between linked accounts without client authorisation. Linked accounts include:

• CMA to Accelerator accounts (Note: When a client opens an Accelerator account, through their adviser, the adviser  is automatically provided Accelerator Account Transfer Authority on the account)
• Macquarie Vision Savings to Macquarie Vision Cash.

Tax payments won’t require client authorisation, where you hold tax authority against the account being debited.

There may be certain scenarios where you can’t use AIPs in Adviser Online, see Understanding requests that can’t be completed digitally.

Beyond these scenarios, you won’t be able to initiate an AIP for your client (you’ll receive a notification ‘Payment can’t be made from this account’) if:

• The minimum number of approvers have not completed the Macquarie Authenticator registration (including enabling push notifications and completing the training simulation) which is required for AIP authorisation. Simply ask your client to:​
  • Open the Authenticator app and select enable notifications to turn on push notifications
  • Then select menu, then help & support, then training simulator to receiving a sample push notification and approve a test request just like they would a real one (it takes less than 30 seconds!)
• The account needs more than two approvers (AIPs are only available for account with sole or dual authorisation)
• The account has exceeded daily pay limits:
  • PayAnyone payments exceeding $500,000 processed in the same business day won’t be accepted
  • Note, BPAY^® billers have payment limits that are not included in the PayAnyone limit meaning that you can still make BPAY payments if you have reached the PayAnyone limit providing you do not exceed the BPAY biller’s limit. Check with the biller to find out if limits apply.
• Your client’s Macquarie ID is currently locked due to fraud or other risk concerns
• Your client doesn’t have a mobile number on file with us.

AIPs don’t need to be approved by your client(s) immediately. To save a payment to be sent to your client(s) for approval later, follow the instruction for an AIP and then:

1. Once you’ve entered the details of the payment, and selected Next, you’ll need to select the authoriser/s to send the push notification to
2. Select Save payment. The payment will be saved, and you’ll be provided with a payment ID. The authoriser(s) selected will not receive a push notification until you send the payment for authorisation. You can view saved payments in Manage payments.

If the push notification has expired, you can select Resend notification to send a new push notification to the client.

Once the payment has been successfully approved the status of the payment will be updated to Complete.

For saved payments, you can send the authorisation to your client at the appropriate time:

1. Log in to Adviser Online
2. Click Payments, and then Manage payments
3. Filter by status: saved — send approval
   • Alternatively, enter the payment ID into Payment search or select the payment from the list    
4. Click anywhere on the payment row to expand the row
5. In the authorisation tile(s) presented, select Send authorisation. Your client must be registered for Macquarie Authenticator to receive a push notification to authorise the payment. For dual authorisation, you must select Send authorisation in each tile.

The push notification sent to your client is valid for 24 hours. If the push notification expires you can easily generate a new one.

The client will receive a push notification from the Macquarie Mobile Banking app once the payment has been debited from their account (if they have notifications enabled).

Clients that do not have the Macquarie Mobile Banking app will receive an SMS.

See Making payments from Cash Management Accounts (CMA), Accelerator, and Wrap IDPS accounts.

See Making payments from Cash Management Accounts (CMA), Accelerator, and Wrap IDPS accounts.

You’ll be notified in Adviser Online (via the ‘bell’ icon) and the status on the ‘Manage payments’ screen will reflect as ‘denied’.