Trading using Adviser Online

Through Adviser Online you can:

• buy, sell and manage assets for your clients
• check the status of existing and previous transactions
• place trades via the portfolio transacting functionality.

1. Log in to Adviser Online
2. Click Transacting on the Adviser Online menu beneath the Macquarie icon and select Portfolio transacting
3. Search for an account in the global search bar by typing either the account number or account name
4. Select the account you want to transact on
5. Select New Transaction 
6. Select the transaction type from the dropdown list
7. Enter in the trade details and select Continue*
8. Select Generate Orders
9. Authorise the trade.

*Please note: When purchasing a new managed investment or Separately Managed Account (SMA) for a retail client, you'll be required to answer questions relating to our regulatory obligations. You’ll also need to confirm whether personal advice has been provided before recommending that the account holder(s) proceed with this transaction. If personal advice hasn't been provided, you’ll need to confirm that the distribution conduct is consistent with the product’s Target Market Determination(s) (TMDs). Where personal advice hasn't been provided and the distribution conduct isn't within the TMD, the transaction won't be able to proceed on a retail account. 

If you’d like to place buy orders that will use available cash rather than using the funds from a sell down, please place the buy and sell orders in two different transactions. This involves placing either the buy or sell, authorising the transaction, then placing the other buy or sell in the following transaction. 

As an adviser, you can perform a number of transactions through Adviser Online. However, your client won’t need to sign something before each one. To do this, your clients will need to provide you with written confirmation ahead of time indicating they understand the process. 

Before authorising any trade, you’ll need to confirm that you have obtained written confirmation from your client that they understand the above implications.

A trade can only be processed once an authorised adviser confirms their identity and the client’s confirmation of understanding.

Once that documentation is in place, your client won’t need to sign something ahead of each trade.

Users are assigned enquiry, limited transact or full transact authority for each of the adviser codes they have access to.

• View – View only access. Does not have the system access to enter or authorise transactions
• Limited Transact – Has the authority to enter and generate, but not authorise transactions
• Full Transact – Has the authority to enter and authorise transactions (must authorise orders entered by users with Limited transact authority).

For more information see Understanding third party authority for FSPs and FSCs.

To trade on clients’ accounts, an adviser with Full Transact access with need to authorise the trade. They can do this by providing their Macquarie ID and password.

1. Log in to Adviser Online
2. Select Transacting on the Adviser Online menu beneath the Macquarie icon, then select Work in progress
3. Select View orders
4. Search for the trade by either:
   • searching the account by name or number in the search bar, or 
   • searching by Adviser, Product, Order Source, or trade Status dropdown menus.

5. Select the order ID 
6. Confirm the order details and the client declaration is correct. If they aren’t you can amend them by selecting Edit Orders.
   • When purchasing a new managed investment or Separately Managed Account (SMA) for a retail client, you'll be required to answer questions relating to design and distribution obligations, asking you to confirm whether personal advice been provided before recommending that the account holder(s) proceed with the new transaction
   • If personal advice hasn't been provided, you’ll be required to confirm that the distribution conduct is consistent with the product’s Target Market Determination(s) (TMDs).
7. Enter your Macquarie ID and password then select Authorise Orders.

Once you’ve authorised the order, the status of the order in the Work in progress – orders page should update.

Where personal advice hasn't been provided and the distribution conduct isn't within the TMD, the transaction won't be able to proceed on a retail account.

Depending on your level of client authorisation, you may see trades that are ‘awaiting authorisation’. This means that the trade has been requested and is pending authorisation by an adviser.

Some advisers or support staff have no or limited ability to trade on clients’ accounts. These are generally those whose authority level is:

• View
• Limited Transact

For more information see Understanding third party authority for FSPs and FSCs.

If you don’t see an option to continue and can’t generate and authorise the trade, you may not have the appropriate level of authority to transact on that client’s account. For more information see What are the different authorisation levels for Wrap users?

Where you’re placing a partial sale that is greater than 94% of the current value of that holding, you may be required to either increase the sale to a full redemption or reduce the sale to less than 94% of the current value.

You can easily check the status of your trades through Adviser Online. As an adviser you’ll be able to see both your client’s outstanding and filled trades.

To check trade progress:

1. Log in to Adviser Online
2. Select Transacting on the Adviser Online menu beneath the Macquarie icon and select Work in progress
3. Select View orders
4. Search for the trade by either:
   • searching for the account by name or number in the search bar
   • searching by Adviser, Product, Order Source, or trade Status.