Opening a Super account for your client

Macquarie Wrap is a Super and investment platform designed to manage a range of asset types. The online application is the fastest way to open accounts for your clients. For more information about the online application tool see the FAQs.

To open a Macquarie Super account on behalf of your client: 

1. Log in to Adviser Online
2. Select Applications and click Open an account and then Open Wrap.
3. In stage 1 enter your adviser details and the application type (i.e. Email your client/s or Print, sign and upload):
   • Email your client/s will mean an email will be sent to your client/s to accept the terms and conditions electronically
   • The Print, sign and upload method will require you to print a copy of the application form, have your client sign it and then upload the signed version to have the account established. If you’ve selected the Print, sign and upload option, you’ll notice red asterisks against questions that need to be answered prior to generating the form for your client to sign. All other questions can be answered after uploading the signed form, but before submitting the application.

4. Enter the product details and Continue your application.
5. Enter your client’s details in the primary applicant fields. If your client is an existing Macquarie client, you can search for them, otherwise enter their details as required.
6. Please note, if your client is opening a Super or Pension account, you can enter the details of any rollovers in the product details section.
7. Enter any adviser fees you have agreed on with your client and select Next 
8. Enter the details to verify the client and select Next
9. If you’ve selected the Print, sign and upload option, this is where you can download the client authorisation to be signed. You won’t be able to select this option if there are fields with a red asterisk that haven't yet been completed. Once signed, upload the documents, and select Next.
10. If you’ve entered the details of a rollover to be requested, you will receive an authorisation code to your registered email address. Enter that code here and the details of the best contact for the application. 
11. When ready to submit, choose Finish Application.
12. If you’ve selected the Email your client/s acceptance method, your clients will receive an email to confirm the application.  

To open under power of attorney (POA), tick the box stating you’re opening under Power of Attorney. The POA will be required to accept the terms and conditions on behalf of the client. See more information on POA requirements.

For your client to be successfully electronically verified, a valid Australian driver’s licence is required, or alternatively an Australian passport, which is either valid or expired less than 2 years ago. See Verifying your identity electronically in Personal Help Centre.

If your client doesn’t have an Australian driver’s licence or Australian passport, select the option ‘Applicant does not have an Australian driver’s licence or Australian passport’ in the online application form. Please note that if this option is selected, additional documentation will be required. See Verifying your identity via certified documents in Personal Help Centre.

1. Log in to Adviser Online
2. Select Applications and click Wrap pending applications
3. Select the application you want to amend
4. Click through to Stage 6 and select Make changes.

This will allow you to edit the application. As mentioned above, your client will still need to sign the final version before it can be submitted successfully.

For Print, sign and upload applications, anything marked with a red asterisk in the initial stages will be locked after you’ve printed the application. If you or your client want to make any changes, select Make changes in the application screen. Please note, this will void the previous version of the application and require your client to re- sign the new version created.  

We won’t accept any amendments made in pen or pencil under any circumstances. 

Once your client’s signed application has been submitted, any further amendments will void the application. When this happens, you’ll need to create a new application.

Once the account is open, we’ll send a welcome email to your client so they can view their account information online.

The ATO has additional security requirements when opening a super account for your client. When you elect to roll over a client’s benefits through our online application tool, there’s an additional security step to ensure that only authorised parties can:

1. view details of your client’s external super fund, and
2. give us the authority to send the SuperStream message to the external super fund.

We’ll send an email with a unique authentication code to the adviser or support staff looking after the application. You’ll need to use this code in the email to proceed with both submitting the application and the rollover. You’ll need limited or full transact to receive the authentication code. If you, or the person completing the application doesn’t have limited or full transact authority, the authentication code will be sent to the email address linked to the adviser opening the account.

Your client’s account will be open, visible online and ready to use within 1 business day.

Processing times begin only when we’ve received all necessary requirements for a request. To avoid delays, please ensure you’ve completed all forms and uploaded all supporting documents before submitting.

As an individual can only hold one super account per trustee, please ensure before submitting an application that the client doesn’t have an existing account. If you’re unable  to confirm online whether the client has an existing account, please see Third party authority to request access to additional accounts held by your client.