Once your loan is formally approved, loan documents typically take 1-3 business days to be issued. You can refer to your Back Channel Message (BCM) or contact the panel solicitor assigned to the application for updates.
If your client hasn’t received loan documents within that timeframe, they should contact their solicitor. If you require further information, you can use live chat in Broker Portal. Ensure you have the application ID ready before starting the chat.
Your client can electronically sign loan documents with DocuSign. If your clients do not wish to electronically sign their loan documents, you can print the documents and arrange for them to physically wet sign the documents. All borrowers must use the same method of signing and their signatures must match their photo ID.
All original signed documents (including for example guarantor documents) will need to be returned to our panel solicitor’s office. Their details can be found on the formal approval letter and on the cover sheet of the loan documentation pack.
You will receive an email notification once all parties have signed the forms in DocuSign. The email contains a link to download the signed loan documents and this link is valid for 7 days only.
For more information on what happens after formal approval of your client’s loan application, see:
Log in to Broker Portal
Track your applications, view our processing times and easily access your existing client loan details, all within our Macquarie Broker Portal.
Search the Broker Help Centre
Find answers faster to your everyday queries with our Macquarie Broker Help Centre. Search by keywords or by category to find exactly what you need, when you need it.
Meet the team
We've built a team of specialists to provide you and your clients support throughout each stage of the loan journey and the best-in-class service. Get to know your State specialists today.
