Live chat is a real-time, two-way communication channel, available through our Broker Portal. It allows you and your registered support staff to connect with one of our broker support officers and get assistance on a wide range of pre-settlement queries relating to your client’s inflight applications.
To maximise the benefits of Broker Portal and live chat for your office, you can give your support staff access to the Broker Portal.
To get the most out of your live chat experience and to avoid any delays, we’ve included some helpful tips below.