How do I start using the serviceability calculator?

The Macquarie Serviceability Calculator enables you to input application details prior to submitting an application to assess the financial position of your customer.

To start using the calculator:

  1. Download the Macquarie Servicing Calculator
  2. Reset the calculator to ensure all information has been cleared from any prior applications you’ve completed
  3. Follow each step in the relevant Broker Help Centre articles to input all information accurately.

How do I input my application into the calculator?

What if the serviceability calculator isn't working properly?

If you’re experiencing outcomes from the Macquarie Serviceability Calculator that you don’t think are correct (e.g. the postcode category appears wrong), try these common fixes:

Resetting the serviceability calculator

A common mistake is where the calculator isn’t fully reset and data or inputs from previous applications are impacting the outcome of your current application (e.g. postcode category). To fix this:

  1. Ensure macros are enabled on Excel on your computer
  2. Click Reset at the top of the calculator.

If you can’t enable macros, you’ll need to manually delete any information from prior applications.

Updating the latest version of the serviceability calculator

You may get incorrect outcomes if you’re relying on a saved version of the Macquarie Serviceability Calculator. Each time you use the calculator, you should always use the latest version from our website.

Download the latest version of the Macquarie Servicing Calculator.

Is the Macquarie serviceability calculator the same as the version on aggregator and affiliate platforms?

We work closely with our aggregator partners to ensure the calculators hosted on their respective platforms are up to date and accurate. When changes are made to our policy and calculator, we aim to synchronously update the platform-hosted calculators simultaneously with our calculator.

At times, there may be small variations between platform-hosted calculators and our serviceability calculator. If unsure, download the latest version from our website. This will be the version our credit team are using.

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