Checking repayments, direct debits and home loan details after settlement

Commencing the day after settlement, you and your registered support staff can view your customer’s home loan accounts, in our Macquarie Broker Portal.

To view your customer’s home loan accounts:

1. Log in to Macquarie Broker Portal
2. Select Existing loans from the side panel
3. Search by your customer’s name or their account number
4. Select their account from the list
   • a summary panel will appear on the right-hand side of the screen
5. Click View Facility to navigate to their home loan facility and account details.

For home loan accounts with a BSB starting with 183, your customer can view their loan accounts via Macquarie Online Banking. For more information, see our Personal Help Centre article on viewing your home loan structure.

You and your registered support staff can access this information under Existing loans in our Broker Portal. Your customer’s home loan facility will be outlined with key information for you to review. This will continue to remain updated during your customer’s loan term.

The home loan facility summary is typically available one day after the settlement of the home loan. Information includes:

• interest rate and rate type
• loan limit and current balance for both the facility and all loan accounts
• product type
• settlement and anniversary date
• loan purpose
• current repayment amount
• repayment type and frequency
• fixed rate and interest only period expiry
• remaining loan term
• offset accounts linked to accounts.
   

The first repayment date for recently settled loans will typically be in the following month on the same day of the month that the home loan facility settled. For example, if settlement occurred on 15 March, the next repayment will be 15 April and is always due on the 15th each month.

For home loans settled on a day that not all months have (e.g. 31st), the repayment will occur on the preceding day (e.g. 30th), for impacted months only.

All home loan accounts within the home loan facility will have the same repayment day. Repayment due dates aren’t impacted by weekends or public holidays.

The first repayment amount and where it will be debited from will be documented on the completed loan documents that were sent via email to you once completed by your customer. These documents are available to download from DocuSign for 90 days from when they were signed by your customer.

For support staff, this documentation was sent to your broker. Check the documentation before contacting us.

If your customer opted to complete the loan documents by printing and returning physical documents, you won’t receive a copy of the loan documents via email. You’ll need to request your customer checks their repayment details and which accounts they're debited from via Macquarie Online Banking and the Macquarie Mobile Banking app.

If there were surplus funds at settlement, they’ve been deposited as per the instructions in the Settlement Authority completed by your customer. To view this document, you can download their loan documents in Docusign for up to 90 days from when your customers signed them. We’ve emailed these documents to you previously. For support staff, this was sent to your broker’s email address.

Alternatively, your customer will be able to see the funds on their:

• Macquarie account on Macquarie Online Banking or the Macquarie Mobile Banking app if a Macquarie account was selected, or
• respective financial institution's online banking, if another institution's account was selected.

You and your registered support staff can access this information under Existing loans in our Broker Portal. This information will be available one day after the settlement of the home loan.