Who is considered a first home buyer?

Your customer/s are considered a first home buyer if they satisfy all of the below:

  • It’s their first residential property in Australia, regardless of any property ownership in other countries
  • It’s their first residential property purchase, regardless of whether they've previously purchased vacant land or commercial property, and
  • They’re purchasing a property to live in or to rent out (i.e. owner-occupied or investment purposes).

What do I need to do in ApplyOnline for a first home buyer?

For first home buyers, on the Applicants tab in ApplyOnline you'll need to select if your customer is a first home buyer.

Select Yes on the Applicant tab in ApplyOnline. 

This is required, regardless of whether your customer qualifies for a First Home Owner Grant (FHOG) or any other first home buyer scheme.

How can I assess if my customer is eligible for a First Home Owner Grant (FHOG)?

The First Home Owner Grant (FHOG) is a one-off grant, to assist potential first home owners purchasing their first property. The eligibility for the grant can differ by State. Refer to the relevant State Government website to understand more.

Where do I send the FHOG application?

If your customer meets the relevant State’s FHOG criteria, you’ll need to:

FHOG applications will only be processed once the loan has been formally approved. Our Broker Support team will contact you via email regarding the FHOG application.

For Queensland FHOG, where can I locate the additional forms required?

For Queensland property purchases, you’ll need to include a Vendor Statement and either the Form 11 Certificate of Occupation or Form 21 Final Inspection Certificate. The forms can be located on the Queensland Government Building Forms website.

Can a settlement proceed without the FHOG approval?

It will depend on whether the FHOG funds are a condition to settlement. 

  • If they’re a settlement condition, the settlement won’t be able to proceed until satisfied, or
  • If they aren’t a settlement condition, the settlement can proceed, and your customer can nominate any account they’d like the funds to be deposited to.

When are FHOG funds released for construction loans?

For construction loans, FHOG funds are released once the slab stage of the construction has been completed. The funds can’t be released prior to this stage.

When we’ve received a progress inspection report confirming the slab stage has been completed, the FHOG will either be used towards the slab stage payment to the builder or, if we are holding full construction cost, the funds will be released as per your customer’s instruction.

For more information, see Submitting progress payments for construction loans.

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