Ordering a credit report and verifying liabilities in ApplyOnline

Access Seeker Credit Report is an easy-to-use tool in ApplyOnline. It supports you to improve data quality in your applications, enabling us to approve applications faster and reduce the need for additional information required from you or your customer.

When requested for your customer, Access Seeker:

• will generate an Equifax One Score report
• can pre-populate and compare the liabilities on the report against the application data
• is free of charge to you and your customer, and
• won’t record a credit enquiry against your customer’s credit history, therefore not impacting their credit score.

Reviewing a credit report prior to submitting a home loan application for your customer can help you and your customer achieve a faster decision from our team.

Benefits to using Access Seeker include:

• having visibility of the same type of credit report our team will use to assess the application, the Equifax One Score report
• confirming all current liabilities including their limits and institutions, which will help you accurately assess serviceability
• improving data quality using the liabilities checking tool, ensuring you’ve included all information required by our team, and
• reducing the likelihood that our team need further information to assess your customer’s application.
  

An Access Seeker can be used for all applicant types, including:

• Individuals
• Directors of company loans
• Individual(s) as trustee for Trusts.

To request an Access Seeker Credit Report, you’ll need to start an application in ApplyOnline with Macquarie Bank as the lender.

1. Go to the Applicant tab to complete your customer's details including full name, gender, DOB, current residential address and employer’s business name
   
2. In the Financial Passport, select Get Started on the Access Seeker Credit Report tile
3. A pop-up will appear, select the applicant(s) and confirm you’ve met the conditions noted
4. Select Request report
5. It will take 2-3 minutes for the report to generate. We’ll confirm we’ve received the request
6. When the report is ready, it will show as ‘Completed’. Select View to see the report and start the liability matching process.

For more guidance through this experience, also watch this video.

It’s important to remember Access Seeker Credit Report PDFs requested by you on behalf of your customer should never be shared with us, as the Credit Provider. This includes your Business Development Manager.

Before generating an Access Seeker Credit Report, you’ll be prompted to confirm you’ve met the conditions of use. These include:

1. You’ve obtained written consent from the selected applicants to request their credit information and confirmed you’ll retain these consents for audit and verification purposes. This may be part of your Applicant Privacy Consent Form.
2. You’ve read and agreed to the Equifax Terms of Supply.
3. You’ve read and signed the Authorised Access Seeker Supplementary Terms and have retained this for audit and verification purposes. This only needs to be signed prior to your first use of Access Seeker.

Once the applicant’s Access Seeker Credit Report has been requested, you can open the credit report by selecting View on the ‘Applicant’ tab (within the Financial Passport).

Once opened, you’ll be able to view three tabs:

1. Credit Report
2. Credit Summary, and
3. Verification

Liabilities matching is the process of verifying the liabilities noted on the credit report with the application. Completing this step ensures that when we receive the application, the data is accurate.

The liabilities matching process starts in the ‘Verification’ tab on Access Seeker and is completed on the ‘Financials’ tab in ApplyOnline. It requires:

• Reviewing and adding liabilities on Access Seeker
• Confirming liabilities data in ApplyOnline
• Noting edits and changes from the credit report.

Once you select ‘Get Started’ to start Access Seeker, you’ll be provided statuses on the progress of retrieving the report:

• Weak match: Unable to match record with the applicant’s details. Check the details you’ve entered in application including DOB, middle name and driver’s licence. Once you’ve checked data, select ‘Retry’ to run the request again.
• No existing file found: This indicates that no previous credit enquiries have been made for the applicant. An Access Seeker will only be able to retrieve once a lender has made an enquiry.
• Error occurred: Retry after a few minutes. If the issue persists, contact your aggregator help desk.
• File ban: This may appear if an applicant has requested a ban on the disclosure of their credit information. They may do this if they believe on reasonable grounds that they have been or are likely to be a victim of fraud. In this instance, an Access Seeker Credit Report isn’t possible, although the application can still be submitted.

Once you select ‘Get Started’, a pop-up window will appear where you need to agree to the conditions of use. If you haven’t entered sufficient data for the applicant (e.g. date of birth or full name), a validation will appear alerting you to provide specific data.

See Requesting an Access Seeker Credit Report to check you’ve entered all required data fields.