CCR checklist

This checklist is to help make the transition to Comprehensive Credit Reporting (CCR) as smooth as possible and to ensure you’re equipped for enquiries relating to CCR from our credit team.  
 

Ensure all existing financial commitments are captured

When first interviewing your client as part of your standard credit history review, it’s a good idea to ask them about some of the more commonly forgotten items such as store cards and interest free facilities they may have taken up for big ticket purchases.  

Head to Vedacheck

Log in to Vedacheck and run a credit report on clients using the Equifax login details provided to you during your Macquarie onboarding. Your username will be the email address associated with your Macquarie accreditation plus MBL added at the end (i.e. name@homeloans.comMBL) As a committed partner, we’ll provide this service for a limited time while you get up to speed.   
 

Critical items to review on the client’s CCR 

Limits of facilities shown as ‘Open’ ensure all active facilities have been factored into servicing. Include in your coversheet or file note commentary on any facilities reflected in the CCR which are to be closed or reduced.  

Where the repayment history information (RHI) has been updated with an “A”, which exhibits missed repayments, your application may be subject to greater scrutiny.  

See CCR broker guide for more information.  

How to get access to Equifax reports

Newly accredited brokers will have their Equifax username and account set up within a month following their accreditation. All new users will be sent two emails from Equifax which will provide confirmation of the individual’s username and how to access the Equifax portal. Established accredited brokers have already been provided access. 

We’ve designed a Password Reset Process guide to help you access and reset your password for Equifax.

Please refer to this guide if you are experiencing any issues logging in. 

How to read a CCR report

We’ve designed the below guide to help you read an Equifax credit report and understand the data available in each section, including new CCR data fields.  
  
See our guide on how to read a credit report containing CCR data.

How financial hardship can impact a client submission

From 1 July 2022 onwards, where a client enters into a financial hardship arrangement or varies a loan agreement due to hardship, information will be sent to a central credit reporting agency and be made available for consumption by other lenders who subscribe to reports provided by the central credit reporting agency.    
 

Where will I see it?

When performing an Access Seeker, the information will be available under the individual accounts similar to the repayment history information (RHI) on the comprehensive credit report. Information in the credit assessment determines the suitability of the application.    
 

What does it look like? 

If a client enters into a hardship arrangement with their lender, their monthly record will be updated with an “A” (for arrangement) and appear each month that the applicant is under that arrangement. If the client needs to vary their loan agreement (such as at the end of a hardship arrangement to re-amortise their loan) then a “V” will appear for that month noting that the loan agreement has been varied.  
 

Credit Policy treatment

Where any “A” or “V” exists, Macquarie will seek to understand the applicant's reasons for hardship and use this information in the credit assessment to determine the suitability of the application.

Log in to Broker Portal

Track your applications, view our processing times and easily access your existing client loan details, all within our Macquarie Broker Portal.

Search the Broker Help Centre

Find answers faster to your everyday queries with our Macquarie Broker Help Centre. Search by keywords or by category to find exactly what you need, when you need it.

Meet the team

We've built a team of specialists to provide you and your clients support throughout each stage of the loan journey and the best-in-class service. Get to know your State specialists today.