What payee or biller information do I need to make a payment?

The person or organisation you’re paying is referred to as a payee or biller.

To pay or transfer funds to a new payee or biller, you’ll need to enter the following details in Macquarie Business Online (MBO) or the Macquarie Mobile Banking app.

To make a funds transfer, you’ll need:

  • account number
  • BSB
  • account name (not used for processing payments).

To pay a bill via BPAY®, you’ll need:

  • biller code
  • biller reference number.

Double check you’ve entered these details correctly before submitting your payment request. 

You can save these details to your payee list, and use that saved information for future payments.

How do I add, edit, share or delete a payee?

Your payee list contains all your saved payees so that you can make future payments to them without having to re-enter their account information. Payees and billers are all contained within the one payee list, so both are covered by 'payees' in the instructions below.

In MBO, you can add, edit, share or delete a payee at any time.

In the Macquarie Mobile Banking app, you can currently only add a new payee when you're making a payment.

Add a new payee

To add a new payee or biller in MBO:
 
  1. Log in to Macquarie Business Online
  2. On the menu, navigate to Manage then select Payees
  3. Select the New payee + icon in the top right corner
  4. Enter either the BSB or the biller code
  5. Enter the account number or biller reference number
  6. Enter the account name or biller nickname
  7. Switch the toggle if you want to share the payee with other users in your business.
  8. Select Confirm.

Your new payee will be marked as ‘New’ and will be approved when your first payment to this new payee is approved.

Edit a saved payee

To update the details of a saved payee in MBO:
 
  1. Log in to Macquarie Business Online
  2. On the menu, navigate to Manage then select Payees
  3. Find the payee you wish to edit and select the corresponding three dots
  4. Select Edit payee
  5. Enter the required change to your payee details
  6. Select Update payee.

Your edited payee will be marked as ‘Modified’ until your next payment to this payee is approved.

Note: 

  • Editing a payee that’s shared with your business will update the payee details for everyone. 
  • You can't currently edit or delete payees in the Macquarie Mobile Banking app.

Share a saved payee

To save others in your business from having to create the same payee, you can share one you've already saved. Any updates made to a shared payee are visible to everyone who uses it, ensuring you all have the most current payment details.

To share a saved payee in MBO:

  1. Log in to Macquarie Business Online
  2. On the menu, navigate to Manage then select Payees
  3. Find the payee you wish to share and select the corresponding three dots
  4. Select Share payee
  5. Read the information provided and select Share if you’d like to proceed.

To share multiple saved payees at once: 

  1. Log in to Macquarie Business Online
  2. On the menu, navigate to Manage then select Payees
  3. Tick the box on the left of each payee you wish to share
  4. Select Share payees in the bottom right corner
  5. Read the information provided and select Share if you’d like to proceed.

Note:

  • Please ensure you understand the access implications of sharing payee details. 
  • Some saved payee details may change when someone shares payee details with you.
  • Your shared payee/s will show ‘Business’ in the ‘Shared with’ column. Payees marked with ‘Just you’ are unique to you and can’t be used or edited by other users in your business. 
  • You can't currently share saved payees in the Macquarie Mobile Banking app.

Delete a saved payee

To delete a saved payee in MBO: 

  1. Log in to Macquarie Business Online
  2. On the menu, navigate to Manage then select Payees
  3. Find the payee you wish to delete and select the corresponding three dots
  4. Select Delete payee
  5. Select Yes, delete payee.

Note:

  • Deleting a payee that’s shared with your business will delete it for everyone. 
  • You can't currently edit or delete payees in the Macquarie Mobile Banking app.

Why can't I edit my saved payee?

In MBO, only approved payees on your saved payee list can be modified. If your payee is marked as ‘New’ or ‘Modified’ on your payee list, you won’t be able to edit it as it hasn't yet been approved.

If you need to change the details of a payee that hasn’t yet been approved, you’ll need to delete that payee and re-enter the correct details. Payees will be approved the first time they’re used to make a payment.

Why can't I share a payee?

If you only hold accounts in a personal or joint structure you are unable to share payees. Sharing a payee is only available for accounts held by a business.

Why has a payee in my list been updated?

If a payee shared with you has the same BSB and account number as one of your existing payees, we'll automatically update the nickname and/or address of the existing payee to match the details of the shared payee.

Why has a payee been removed from my list?

Payees that are shared across your business can be deleted by anyone within the business. 

Communicate with your peers that you are sharing a payee to prevent your shared payee from being deleted.

Who can access shared payee details?

Once you share a payee:

  • those payee/biller details are shared with anyone who has payment permission access on the account – you can’t pick and choose who you share the payee with.
  • all such users then have the ability to use and edit that shared payee.

Be careful with this, especially if your Macquarie ID is linked to different organisations (e.g. bookkeepers or accountants). 

Be mindful of the ability of other users to change shared payee details. Always check the details before any payment.

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